Experienced Full Stack Customer Service Representative – Licensed P&C Agent
Are you a customer-centric professional looking to make a meaningful difference in the lives of others? Do you have a passion for delivering exceptional service and a knack for understanding the needs of others? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative – Licensed P&C Agent to join our team.
About arenaflex
arenaflex is a global leader in the insurance industry, with a rich history of innovation and a commitment to excellence. Our company is built on a foundation of trust, integrity, and a passion for helping others. We believe that when we work together, we can achieve great things and make a real difference in the world.
The Role
As a Full Stack Customer Service Representative – Licensed P&C Agent, you will be the face of arenaflex, providing exceptional service to our customers and helping them navigate the complexities of the insurance industry. You will be responsible for delivering quality service and insurance recommendations to current and prospective customers, working closely with our team to ensure that every interaction is a positive one.
Responsibilities
* Deliver quality service and insurance recommendations to current and prospective customers
- Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary
- Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer
- Strive for first call resolution in order to provide "best in class" service
- Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met
- Meet department standards and guidelines, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer
Qualifications/Skill Sets
* Ability to work in a fast-paced team environment
- Dedicated to providing a positive customer experience
- Communicate clearly and professionally over the phone
- Strong technical background/ability to multi-task in several systems at once
- Willingness to learn new material and systems/applications
- Accountable and reliable
- Property/Casualty Insurance License required
- High School Diploma or equivalent; some college is a plus!
- 1 or more years of insurance sales/service experience desired. Customer Service experience required
- Demonstrated job stability and attendance records
- Remote working experience a plus
- Solid computer, grammar and multi-tasking skills
Requirements
* Property/Casualty Insurance License required
- High School Diploma or equivalent; some college is a plus!
- 1 or more years of insurance sales/service experience desired. Customer Service experience required
- Demonstrated job stability and attendance records
- Remote working experience a plus
- Solid computer, grammar and multi-tasking skills
- US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future.
Compensation
* Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education
- Hours of M-F and some weekends and holidays
- In addition to regular hourly pay, there is an annual Performance Bonus Potential
Work Environment
* This position is either Hybrid (3days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location.
What's in it for you?
* Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life
- All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance
- 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave
- Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
Are you ready to play your part?
If you're a motivated and customer-focused individual looking to make a real difference in the lives of others, we want to hear from you! Apply now to join our team and become a part of the arenaflex family.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Accommodation Request
Should you require any accommodation through the application process, please send an e-mail to the [email protected].
No Agencies Please
arenaflex does not accept agency resumes. Please do not forward resumes to areanflex employees. arenaflex is not responsible for any fees related to unsolicited resumes. Apply for this job