Experienced Customer Service Representative I – Product Identification and Traceability Solutions
At arenaflex, we're dedicated to delivering innovative solutions that empower our customers to achieve their goals. As a trusted world manufacturer of product identification and traceability solutions, we're committed to providing exceptional customer service that instills confidence and loyalty. We're seeking an experienced Customer Service Representative I to join our team in Keene, NH, and play a vital role in shaping the customer experience.
About arenaflex
arenaflex is a leading provider of product identification and traceability solutions, offering a comprehensive range of reliable and innovative inkjet, thermal transfer, laser, print, and apply label systems. Our solutions enable customers to achieve product quality and safety, regulatory and retailer compliance, better product recalls, and improved manufacturing processes. With a collaborative entrepreneurial spirit, we're driven by a passion for delivering exceptional results and exceeding customer expectations.
The Role
As a Customer Service Representative I, you'll serve as the primary interface for customers, navigating our ERP system (SAP), Sales Order Automation tool, and B2B portal to process quotes, orders, returns, credits, and debits. Your primary responsibilities will include:
- Interpreting and processing customer requests and general inquiries
- Collaborating with cross-functional team members to satisfy customer requirements
- Creating and maintaining ERP system records with a superior level of accuracy
- Maintaining company product and service knowledge sufficient to satisfy customer needs
- Consistently providing accurate, prompt, professional service, and follow-up
- Decisively resolving routine customer concerns
- Leveraging customer feedback to drive continuous improvements
Key Responsibilities
* Process customer requests and general inquiries in a timely and professional manner
- Collaborate with internal teams to resolve customer issues and meet their needs
- Maintain accurate and up-to-date records in our ERP system
- Develop and maintain in-depth knowledge of our products and services
- Provide exceptional customer service, ensuring timely and accurate responses to customer inquiries
- Resolve routine customer concerns in a fair and efficient manner
- Analyze customer feedback to identify areas for improvement and implement changes
Job Requirements
* High School Diploma or equivalent required; 2 or 4-year degree preferred
- Previous customer-facing experience and data entry experience
- Superior data entry speed, accuracy, and attention to detail
- Ability to thrive in a fast-paced environment and remain calm under pressure
- Strong planning and organizational skills
- Excellent written and verbal communication skills
- Superior active listening skills with the ability to interpret client needs
- Strong problem-solving skills
- Proven ability to build customer rapport
- Commitment to continuous improvement, teamwork, and collaboration
- Familiarity working with SAP and Salesforce a plus
Essential Qualifications
* 1-2 years of customer service experience in a fast-paced environment
- Proven track record of delivering exceptional customer service
- Strong communication and interpersonal skills
- Ability to work in a team environment and collaborate with internal teams
- Strong problem-solving and analytical skills
- Familiarity with ERP systems and data entry software
Preferred Qualifications
* 2-4 years of customer service experience in a manufacturing or technical environment
- Experience working with SAP and Salesforce
- Strong knowledge of product identification and traceability solutions
- Proven ability to build strong relationships with customers and internal teams
arenaflex Culture
At arenaflex, we're committed to creating a culture that values collaboration, innovation, and customer satisfaction. Our core values include:
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness, and trust
- Expectations for results
- Respect and value people
Work Environment and Career Growth Opportunities
As a Customer Service Representative I, you'll have the opportunity to work in a dynamic and fast-paced environment, collaborating with internal teams to deliver exceptional customer service. You'll have access to ongoing training and development opportunities, including:
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for career growth and advancement within the company
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Compensation and Benefits
arenaflex offers a competitive compensation package, including:
- Hourly pay rate: $ - per hour
- Bonus eligibility: Eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan
- Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) savings plan with employer contributions, and paid time off
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Accommodation Requests
If you require a reasonable accommodation to complete any part of the application process, please let us know. We will determine an alternate way for you to apply and provide assistance with an accommodation. Apply for this job