Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual

Are you a customer-centric professional with a passion for delivering exceptional service and building long-lasting relationships? Do you have a strong background in insurance and a desire to work for a company that values its employees and strives to make a meaningful difference in the world? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual role at arenaflex.

About arenaflex

arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, operating as a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're a global community of optimists and problem-solvers who are dedicated to helping our customers achieve their goals and live their lives to the fullest. At arenaflex, we believe that when we realize our potential, we can help others reach theirs.

Job Summary

As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual, you will be the first point of contact for new and existing customers, providing exceptional service and support to ensure their needs are met. You will work diligently to find resolutions to customer concerns, convey information efficiently and effectively, and strive for first call resolution to provide "best in class" service. This role requires a strong technical background, excellent communication skills, and the ability to multi-task in several systems at once.

Responsibilities

* Provide exceptional customer service and support to new and existing customers, resolving their concerns and escalating issues to the appropriate level when necessary

• Convey information efficiently and effectively to meet the needs of customers, using clear and professional communication skills
• Strive for first call resolution to provide "best in class" service and build long-lasting relationships with customers
• Stay current and knowledgeable of all procedures, products, and programs to ensure department standards and guidelines are met
• Work in a fast-paced team environment, using strong technical skills and the ability to multi-task in several systems at once
• Collaborate with colleagues to achieve team goals and objectives, using a customer-centric approach to drive results

Requirements

* High School Diploma or equivalent; some college is a plus

• Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment)
• Bilingual: Fluent in English/Spanish Required
• 1 or more years of insurance sales/service experience desired; customer service experience required
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills
• US Work Authorization required; arenaflex does not provide visa sponsorship for this position, now or in the future

Preferred Qualifications

* Experience working in a call center environment

• Knowledge of insurance products and services
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

What We Offer

* Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life

• All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
• 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave
• Hybrid working schedules of 3 days in the office and 2 days remote
• Performance Bonus Potential
• Opportunities for career growth and development
• Collaborative and dynamic work environment

Work Environment

* This position is either Hybrid (3 days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location

• Regular, on-time attendance is an essential function of this role
• The work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service and support

How to Apply

If you're a motivated and customer-centric professional with a passion for delivering exceptional service, we encourage you to apply for the Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Accommodation Requests

If you require any accommodation through the application process, please send an e-mail to [insert contact information]. We are committed to providing a fair and inclusive hiring process for all candidates.

No Agencies Please

arenaflex does not accept agency referrals for this position. We appreciate your understanding and cooperation in this matter.

Caution: Employment Scams

arenaflex is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with arenaflex will be posted on arenaflex Careers.
• All legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses.

We would also ask that you please report any job employment scams related to arenaflex to [insert contact information]. Apply for this job