Experienced Digital Solutions Customer Care Onboarding Representative – Macon, GA at arenaflex

At arenaflex, we're more than just a company – we're a team of passionate professionals dedicated to delivering exceptional customer experiences. As a leading provider of heavy and compact construction equipment, as well as on-highway trucks, we're committed to empowering our customers with the tools and support they need to succeed. Our journey begins with our greatest asset – our employees. We're seeking a highly motivated and customer-focused Digital Solutions Customer Care Onboarding Representative to join our team in Macon, GA.

About arenaflex

arenaflex has proudly served as the authorized Caterpillar equipment dealer for Georgia since 1914. Our commitment to learning more about our customers and offering equipment and support to meet their evolving needs has earned us a reputation as a trusted partner in the industry. With a strong focus on customer satisfaction, we strive to provide the highest quality sales, parts, and service to our customers across the state.

Job Summary

As a Digital Solutions Customer Care Onboarding Representative, you will play a critical role in delivering exceptional digital experiences for our machine and power systems customers. You will be responsible for executing in-person, value-based onboarding sessions across the territory, ensuring that our customers receive the best possible support and guidance as they navigate our digital tools. This is a unique opportunity to join a dynamic team and make a meaningful impact on our customers' success.

Key Responsibilities

* Provide in-person onboarding sessions to customers across the Georgia Southwest territory, covering counties such as Atkinson, Baker, Baldwin, and many more.

• Travel up to 70% or more of your days to customer locations and Yancey branches across the assigned territory.
• Run the onboarding playbook to meet and exceed Cat metrics and Yancey goals.
• Run plays in parallel with providing best practices and lessons learned to assist with developing updated plays.
• Make calls to customers, quickly capturing their time and attention and guiding them to the 'yes' / selling mentality.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Sell the benefits and values of our digital tools.
• Provide product and service information to customers.
• Resolve customer pain points and issues with empathy and efficiency.
• Act as a liaison between customers, sales, operations, etc. to route and/or resolve general inquiries.
• Stay up to date on company policies and products to provide accurate information to customers.
• Demonstrate a positive professionalism, the desire to succeed, and the desire to provide a best-in-class customer experience.
• Provide onboarding coverage to other territories as needed based on volume and availability.

Education and Experience

* High school diploma or equivalent.

• Bachelor's degree from a four-year college or university (or related equivalent experience) preferred.
• 3-5 years of customer service experience preferred.

Required Qualifications and Skills

* Self-starter with exceptional organizational skills and follow-up.

• Customer service, professionalism, and sense of urgency should be top priorities.
• Adaptability with communication styles and the ability to work both independently and in a team environment.
• Excellent communication skills, both verbal and written.
• Strong telephone and follow-up skills.
• Ability to meet or exceed deadlines.
• Proficient in Microsoft Office and CRM software.
• Strong problem-solving and conflict resolution abilities.
• Ability to work in a fast-paced environment and multitask.
• Time Management
• Organization.

Environmental Job Requirements

* Most of your time will be spent in a climate-controlled environment with possible noise and vibrations carried over from the shop.

• Able to lift, carry, and lower up to 15 lbs.
• The majority of your time (70% or more) will be spent traveling to customer locations and Yancey branches across your assigned territory.

Who We're Looking For

To be successful in this position, you should be task-oriented with exceptional organizational skills and follow-up. Customer service, professionalism, and sense of urgency should be top priorities for you. Adaptability with communication styles and the ability to work both independently and in a team environment are essential to this position. If you're a self-starter with a passion for delivering exceptional customer experiences, we encourage you to apply.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to investing in our employees' growth and development. As a Digital Solutions Customer Care Onboarding Representative, you'll have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into your new role.
• Ongoing training and coaching to help you develop your skills and expertise.
• Opportunities for career advancement and professional growth within the company.
• Access to industry-leading tools and technologies to support your work.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values collaboration, innovation, and customer satisfaction. Our team is passionate about delivering exceptional experiences for our customers, and we're committed to creating a work environment that supports and empowers our employees to succeed. As a Digital Solutions Customer Care Onboarding Representative, you'll be part of a close-knit team that's dedicated to making a meaningful impact on our customers' success.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary: [Insert salary range]
• Benefits: [Insert benefits, such as health insurance, retirement plan, etc.]
• Perks: [Insert perks, such as flexible work arrangements, employee discounts, etc.]

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job