Experienced Bilingual Digital Solutions Customer Care Onboarding Representative – Georgia Territory

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a leading provider of heavy and compact construction equipment, on-highway trucks, and digital solutions, we're seeking a highly motivated and bilingual Digital Solutions Customer Care Onboarding Representative to join our team in Dacula, GA. This role is a critical part of our digital transformation journey, and we're looking for a self-starter who can provide top-notch onboarding experiences for our machine and power systems customers.

About arenaflex

arenaflex has been proudly serving Georgia since 1914, providing our customers with the highest quality sales, parts, and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. Our greatest asset is our employees, and we're dedicated to creating a work environment that fosters growth, innovation, and customer satisfaction.

Job Summary

As the Digital Solutions Customer Care Onboarding Representative, you will be responsible for providing exceptional onboarding experiences for our machine and power systems customers across the Georgia Northeast territory. You will travel directly to customers in your assigned territory, executing in-person onboarding sessions and ensuring that our customers have the best possible experience with our digital tools. This role requires a strong understanding of our business, customers, processes, and systems, as well as excellent communication and problem-solving skills.

Key Responsibilities

* Run the onboarding playbook to meet and exceed Cat metrics and arenaflex goals

• Run plays in parallel with providing best practices and lessons learned to assist with developing updated plays
• Make calls to customers, quickly capturing their time and attention and guiding them to the 'yes' / selling mentality
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Sell the benefits and values of our digital tools
• Provide product and service information to customers
• Resolve customer pain points and issues with empathy and efficiency
• Act as a liaison between customers, sales, operations, etc. to route and/or resolve general inquiries
• Stay up to date on company policies and products to provide accurate information to customers
• Demonstrate a positive professionalism, the desire to succeed, and the desire to provide a best-in-class customer experience
• Provide onboarding coverage to other territories as needed based on volume and availability
• Other duties as assigned and qualified

Education and Experience

* High school diploma or equivalent

• Bachelor's degree from a four-year college or university (or related equivalent experience) preferred
• 3-5 years of customer service experience preferred

Required Qualifications/Skills

* Must be a self-starter and work well independently and collaborate effectively with others

• Must take initiative and ownership of tasks, responsibilities, and goals
• Must be able to complete tasks and goals from remote locations inclusive of the customer offsite locations, home based branch and any other branch locations in the reps territory
• Excellent communication skills, both verbal and written. Excellent listening skills. Strong telephone and follow-up skills
• The ability to meet or exceed deadlines
• Must be able to travel to customer locations around the region to execute in person onboarding sessions 1:1
• Proficient in Microsoft Office and CRM software. Must be able to schedule and lead Teams virtual meetings for customers that choose a virtual onboarding session
• Teamwork with all sales channels and operations. Must be able to work in a team environment to interact with employees and all levels of the organization
• Strong problem-solving and conflict resolution abilities
• Ability to work in a fast-paced environment and multitask
• Time Management
• Organization

Preferred Qualifications/Skills

* Ability to speak, read, and write Spanish

Environmental Job Requirements

* Most of your time will be spent in a climate-controlled environment with possible noise and vibrations carried over from the shop

• Able to lift, carry, and lower up to 15 lbs
• The majority of your time (70% or more) will be spent traveling to customer locations and arenaflex branches across your assigned territory

Who We Are Looking For

To be successful in this position, you should be task-oriented with exceptional organizational skills and follow-up. Customer service, professionalism, and sense of urgency should be top priorities for you. Adaptability with communication styles and the ability to work both independently and in a team environment are essential to this position. Motivation, self-starter, and inspired to perform without outside help are also key qualities we're looking for in our ideal candidate.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We're committed to providing a work environment that fosters growth, innovation, and customer satisfaction.

How to Apply

If you're a motivated and bilingual individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, respectful, and free from discrimination. Apply for this job