Experienced Customer Care Specialist I - Property Management

Join arenaflex, a leading technology company powering the future of the real estate industry, as we continue to innovate and shape the way property managers connect with their communities, increase operational efficiency, and grow their business. As a Customer Care Specialist I - Property Management, you will be the face of arenaflex, empowering property managers by delivering exceptional service and product support that drives customer satisfaction and retention.

About arenaflex

arenaflex is more than a company; we're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

Your Impact

As a Customer Care Specialist I - Property Management, you will have a high-impact role where you'll solve problems, provide guidance, and create promoters of our platform every single day. Your key responsibilities will include:

• Serving as the direct link between our customers and the arenaflex Property Manager platform
• Mastering product knowledge to provide accurate, effective troubleshooting and workflow guidance
• Managing 14+ customer conversations daily across various channels (phone, chat, email, etc.)
• Delivering top-tier service while meeting or exceeding performance metrics such as Customer Satisfaction (CSAT), First Response Time (FRT), Total Resolution Time (TRT), First Contact Resolution (FCR), and Quality
• Flexibility to adapt to real-time support needs, including prioritizing chat or phone responsibilities as needed
• Logging and documenting customer interactions thoroughly and professionally
• Elevating the customer experience through empathy, problem-solving, and a strong service mindset

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• BA/BS degree or equivalent work experience
• 3+ years of professional experience
• Previous customer service and/or Property Management experience with a strong service orientation
• Excellent written and verbal communication skills
• Demonstrated empathy and active listening skills
• Solid problem-solving abilities and analytical thinking
• Ability to learn quickly and work independently
• Team-oriented with a collaborative mindset
• Technically proficient and comfortable navigating multiple tools

Preferred Qualifications

While not required, the following qualifications would be beneficial for this role:

• 1+ years of remote or hybrid work experience
• Experience with technical customer support
• Background in property management or accounting/bookkeeping
• Proven success in high-volume, queue-based environments
• Experience using platforms like Zoom, chat tools, and Customer Relationship Management (CRM) systems
• Ability to anticipate customer needs and proactively solve problems

Must Have

To succeed in this role, you will need to possess the following must-have qualities:

• Strong customer focus and a "do whatever it takes" attitude
• High degree of flexibility and adaptability to change
• Effective time management and task prioritization
• Clear and concise communication across all channels
• Ability to meet and maintain performance goals in a fast-paced environment
• Willingness to receive feedback and continuously improve
• Comfort working in a structured, queue-based support role
• Schedule flexibility, including during high-volume periods or shift adjustments

Location

arenaflex is a remote-friendly company, and this role can be performed from various locations across the USA, including Dallas, Texas, Atlanta, GA, Chicago, IL, and Washington DC.

Compensation & Benefits

The base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate's skills, education, experience, etc. The actual base salary/hourly wage for this role will be between $21.30 - $26.10 per hour. Regular full-time employees are eligible for benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off.

Why arenaflex?

At arenaflex, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. We're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. We offer a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Join the arenaflex Team

If you're a customer-focused individual with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Care Specialist I - Property Management, you will have the chance to make a real impact on our customers' lives and be part of a dynamic team that is shaping the future of the real estate industry.

Apply Now

To apply for this role, please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) and submit your application. We look forward to hearing from you! Apply for this job