Experienced Customer Service Representative – Remote in EST or CST

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As an Experienced Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. You will be part of a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

About arenaflex

arenaflex is a Fortune 10 leader in the healthcare industry, with a mission to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our commitment to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes is reflected in our mission.

Job Description

As an Experienced Customer Service Representative, you will be responsible for providing exceptional customer service to our members, scheduling in-home visits with physicians or nurse practitioners, and resolving any scheduling issues or concerns. You will work in a high-volume, customer service environment, requiring you to be efficient, productive, and thorough in your interactions with our members.

Primary Responsibilities

- Call members to schedule in-home visits with a physician or nurse practitioner - Answer inbound calls from members and assist them with their inquiries - Ensure that appointments are scheduled accurately and resolve any scheduling issues or concerns

Required Qualifications

- High School Diploma / GED or equivalent work experience - Must be 18 years of age or older - 1+ years of work experience - Experience with Microsoft Word, Excel, and Outlook (create, edit, save, send documents, spreadsheets, and correspondence) - Ability to maintain confidentiality and adhere to HIPAA requirements - Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm local time. It may be necessary, given the business need, to work occasional overtime or weekends

Preferred Qualifications

- Experience working in the healthcare industry - Experience working with Medicaid or Medicare - Experience working in a customer retention-focused role

Telecommuting Requirements

- Reside within Eastern or Central Time Zone - Ability to keep all company-sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

- Ability to type and talk at the same time while navigating through multiple screens - Experience working in a metric-driven work environment - Experience using an auto-dialer system

Compensation and Benefits

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we strive to provide a workplace that is challenging, rewarding, and fun. Our culture is guided by our mission to help people live healthier lives and make the health system work better for everyone.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities. Our employees have access to a range of learning resources, including online courses, webinars, and conferences.

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

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