Experienced Full Stack Customer Service Representative – Licensed P&C Agent

Join arenaflex, a Fortune 500 company with over 60 offices in 20+ countries, as a highly skilled and motivated Customer Service Representative (Licensed P&C Agent). As a key member of our team, you will play a vital role in delivering exceptional service and insurance recommendations to current and prospective arenaflex customers. This is a combined service and sales role with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling.

About arenaflex

arenaflex is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're a global community of optimists and problem-solvers who believe that when we realize our potential, we can help others reach theirs. Our values are centered around people, teamwork, and a commitment to excellence. We strive to support our employees in living their lives to the fullest at home and at work.

Responsibilities

As a Customer Service Representative (Licensed P&C Agent) at arenaflex, your key responsibilities will include:

• Working diligently to find resolution to customer concerns and escalating to the appropriate level when necessary
• Conveying information efficiently, effectively, and appropriately to meet the needs of the customer
• Striving for first call resolution to provide "best in class" service
• Staying current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer

Qualifications and Skill Sets

To succeed in this role, you will need:

• Ability to work in a fast-paced team environment
• Dedication to providing a positive customer experience
• Clear and professional communication skills over the phone
• Strong technical background and ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications
• Accountability and reliability

Requirements

To be considered for this role, you will need:

• Property/Casualty Insurance License required
• High School Diploma or equivalent; some college is a plus!
• 1 or more years of insurance sales/service experience desired; customer service experience required
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills
• US Work Authorization required; arenaflex does not provide visa sponsorship for this position, now or in the future

Work Environment and Company Culture

As a Customer Service Representative (Licensed P&C Agent) at arenaflex, you will have the opportunity to work in a dynamic and supportive environment. Our company culture is centered around teamwork, innovation, and a commitment to excellence. We offer a range of benefits and perks, including:

• Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life
• Multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
• 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays
• Parental leave and other family-friendly benefits
• Hybrid working schedules of 3 days in the office and 2 days remote

Compensation and Benefits

The starting pay for this role is $20 - $21.50 per hour, based on the candidate's experience and education. In addition to regular hourly pay, there is an annual Performance Bonus Potential.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this role. Please submit your application through our website, and we will review your qualifications and experience.

Important Note

arenaflex is an equal opportunity employer and does not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. If you require any accommodation through the application process, please send an e-mail to [email protected].

Caution: Employment Scams

arenaflex is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with arenaflex will be posted on arenaflex Careers.
• All legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses.

We would also ask that you please report any job employment scams related to arenaflex to [email protected].

No Agencies Please

arenaflex does not accept applications from agencies. We encourage you to apply directly through our website. Apply for this job