Experienced Insurance Customer Service Representative – Auto, Home, Life, and Renters Insurance
Join arenaflex, a Premier Insurance Agency in Cooper City, FL
Are you a customer service superstar looking for a challenging and rewarding role in the insurance industry? Do you have a passion for helping others and a drive to succeed? Look no further than arenaflex, a leading insurance agency in Cooper City, FL. We are seeking an experienced Insurance Customer Service Representative to join our team, and we are excited to offer a dynamic and supportive work environment that will help you reach your full potential.
About arenaflex
arenaflex is a premier insurance agency located in Cooper City, Florida. We have been serving our community for nearly 35 years, providing top-notch insurance solutions to individuals and families. Our agency is dedicated to investing in and developing a fun, coachable environment where you can learn, grow, and take your career to new heights. We are proud to be a part of the arenaflex family, and we are committed to making a positive impact in our community.
Job Overview
As an Insurance Customer Service Representative at arenaflex, you will be the first point of contact for our agency. You will be responsible for answering phones, helping with tasks such as applying payments, answering billing questions, making policy changes, assisting with the claims process, and helping our sales team to ensure we provide world-class service to our clients. You will work closely with our sales team to ensure a seamless and positive customer experience, and you will be responsible for maintaining client relationships through follow-up phone calls.
Responsibilities
* Answer phones and greet walk-in clients with a polite and professional manner
- Assist current customers with service-related tasks, including but not limited to processing payments, making changes to existing policies, troubleshooting billing questions, and assisting with the claims process
- Assist the sales team to ensure a seamless and positive customer experience
- Have an upbeat, positive, and enthusiastic attitude
- Ask each customer for referrals and recommendations
- Treat each customer contact as a cross and up-sell opportunity, including financial products (commissions available for any sales completed by the CSR!)
- Maintain client relationships through follow-up phone calls
- Schedule appointments for sales staff to meet prospective customers
- Manage and maintain a positive office environment and perform any other office-related tasks
Requirements
* Currently have a valid Property & Casualty Insurance License
- Have a minimum 1 year P&C Industry Experience
- Have a proven track record of dependability and reliability – showing up to work as scheduled, on time
- Desire to want to help educate others on insurance – how and why it's important to have the proper coverage
- Have an upbeat, positive, and enthusiastic attitude
- Great self-starter with a sense of urgency
- Create relationships from a cold start and be able to handle customer rejection
- Have the ability to answer prospective client's questions efficiently and effectively
- Possess a genuine willingness to learn, be intuitive, and resourceful, and be coachable
- Proficiency to multi-task, follow-thru, and follow-up
- Excellent Communication/interpersonal skills
Benefits
* Annual Base Salary + Commission + Bonus Opportunities
- Paid Time Off (PTO)
- Simple IRA
- Health Insurance
- Dental Insurance
- Vision Insurance
- Hands-on Training
- Mon-Fri Schedule
- Career Growth Opportunities
- Fun and Friendly work environment
Compensation
* Total Compensation Package: $40,000.00 - $50,000.00 per year
Work Environment
* arenaflex is a dynamic and supportive work environment that values teamwork, innovation, and customer satisfaction.
- Our office is located in Cooper City, FL, and we offer a fun and friendly work environment that is perfect for those who want to make a difference in their community.
Career Growth Opportunities
* arenaflex is committed to investing in and developing our employees, and we offer a range of career growth opportunities, including training and development programs, mentorship, and promotions.
- We believe in recognizing and rewarding our employees for their hard work and dedication, and we offer a range of benefits and perks to help you achieve your career goals.
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role in the insurance industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from discrimination and harassment.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! [insert contact information]
Apply Now
Don't miss out on this exciting opportunity to join the arenaflex team! Apply now and take the first step towards a rewarding and challenging career in the insurance industry. Apply for this job