Experienced Customer Service Data Entry Specialist (Spanish Speaker) – Remote Opportunity with arenaflex
At arenaflex, we are a leading consumer intelligence company that delivers unparalleled global reach and the most comprehensive consumer insights. With a holistic retail read and advanced analytics through state-of-the-art platforms, we provide the Full View™ to our clients. We are now seeking an experienced Customer Service Data Entry Specialist (Spanish Speaker) to join our team in Houston, Texas. This role is a fantastic opportunity for a bilingual candidate to work remotely with a market-competitive salary and a range of benefits.
About arenaflex
arenaflex is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, we combined with GfK, bringing together the two industry leaders with unparalleled global reach. With operations in 100+ markets, covering more than 90% of the world's population, we are committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.
Job Description
As a Customer Service Data Entry Specialist (Spanish Speaker) at arenaflex, you will be responsible for recruiting households to participate in our Nielsen Consumer Panel. This role requires a high level of customer service and human relations skills, as well as the ability to follow directions and work independently. You will be expected to maintain an assigned number of households to achieve weekly transmissions and quality data of all the brands included in the covered product categories.
Key Responsibilities:
* Accountable for achieving in-person recruitment and installation goals by utilizing proven recruitment techniques.
- Visit selected homes, within a designated territory when the panelist presents collaboration gaps.
- Educate panelists on proper scanner usage and the importance of scanning all products.
- Adhere to arenaflex methodology and follow policies and procedures.
- Recruit statistically selected eligible homes within an area, without an appointment.
- Persuade and educate the households while overcoming objectives, maximizing panel participation and building rapport.
- Persuade panelists to complete surveys via paper and/or online.
- Effectively communicate incentive and reward potentials to panelists, as well as address panelists' questions that may arise throughout participation.
- Support other Teams.
- Collaborate with various departments within arenaflex to ensure a quality sample that is in compliance with methodology.
Drive to selected homes, within a designated territory using the company-provided vehicle and supplied GPS. Collaborate with the National Consumer Panel (NCP) to ensure a quality sample that is in compliance with methodology.
Qualifications:
* Bilingual in Spanish/English
- Strong customer service and human relations skills
- Ability to follow directions
- Strong analytical skills
- Excellent teamwork skills
- Excellent organizational skills and ability to meet deadlines
- Ability to work various hours (evenings and weekends and holidays)
- Strong computer skills
- High School Degree or GED
- Willing and able to be outside in all weather conditions going door-to-door to people's homes- including, but not limited to single-family homes, townhouses, mobile homes, condominiums and apartments.
- Bachelor's Degree is a plus
- Being able to navigate stairs, elevators, walkways and driveway (paved and unpaved) and a wide array of entrances into people's homes.
- Willing and able to interact with people for several hours in their home - regardless of location or condition, this includes homes that may contain pets of any kind, as well as be in various states of cleanliness or disarray.
- Travel to other markets to support other teams.
Additional Information:
* Comprehensive healthcare plan (medical, Rx, dental and vision)
- Flexible spending accounts and Health Savings Account (including company contributions)
- Life and AD&D insurance
- 401(k) retirement plan including company matching contributions
- Disability insurance
- Tuition Reimbursement
- Discretionary paid time off program and 11 paid holidays
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
Compensation and Benefits:
This role has a market-competitive salary with an anticipated base compensation of $30,000.00 - $40,000.00. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.
Why Join arenaflex?
At arenaflex, we are committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
How to Apply:
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply for this job We look forward to hearing from you! Apply for this job