Experienced Bilingual Licensed Customer Service Representative – Insurance Policy Support and Customer Care
At arenaflex, we're on a mission to revolutionize the car insurance industry by eliminating biased and discriminatory factors from the equation. We believe that everyone deserves fair and equitable insurance rates, regardless of their background or circumstances. As a licensed Customer Care Specialist on our Support team, you'll be joining a dynamic bunch of mission-driven professionals who are passionate about making a positive impact in the world.
About arenaflex
arenaflex is a cutting-edge insurance company that uses predictive models and real-time driving data to provide personalized car insurance quotes. We're backed by top-tier VCs, institutional investors, and reinsurers who share our vision of creating a more just and equitable financial system. Our community, Members, and team are at the heart of who we are and why we do what we do. We're committed to giving back and being a force for good in the world, and we're looking for like-minded individuals to join our team.
The Role
As a licensed Customer Care Specialist on our Support team, you'll be handling customer inquiries and helping policyholders with their policy needs. You'll be answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews, and delighting customers over the phone or via chat. You'll also be collaborating with other Reps and Specialists, assisting with ad-hoc projects & duties, and providing exceptional customer service.
Responsibilities
* Handle calls and chats with customers to resolve their policy-related issues
- Process policy endorsements, billing requests, track and follow-up on outstanding items
- Communicate with team members, and escalate items and issues when appropriate
- Collaborate with other Reps and Specialists to provide exceptional customer service
- Assist with ad-hoc projects & duties as needed
Qualifications
* Active Property & Casualty license
- 3 or more years of Property & Casualty insurance experience
- Strong verbal and written communication skills and ability to provide and accept constructive feedback
- Insurance policy support, rating or policy lifecycle experience
- Knowledge of underwriting guidelines is helpful
- Attention to detail and strong personal time management skills
- Ability to work independently and remotely
- Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)
Benefits
* Hourly Rate: $24.04 - $25.00
- Full-time, remote work
- Employee Stock Options
- Health, dental and several ancillary benefits to choose from
- Matching 401K
- Flexible PTO
- Fourteen Weeks Paid Family Leave
What We Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that allows our team members to grow and thrive. We offer a range of benefits and perks, including:
- Flexible work arrangements to suit your needs
- Opportunities for professional development and growth
- A dynamic and diverse team environment
- A commitment to giving back and being a force for good in the world
- A competitive salary and benefits package
How to Apply
If you're passionate about making a positive impact in the world and providing exceptional customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
About arenaflex
arenaflex is a cutting-edge insurance company that uses predictive models and real-time driving data to provide personalized car insurance quotes. We're backed by top-tier VCs, institutional investors, and reinsurers who share our vision of creating a more just and equitable financial system. Our community, Members, and team are at the heart of who we are and why we do what we do. We're committed to giving back and being a force for good in the world, and we're looking for like-minded individuals to join our team.
Why Join arenaflex?
* Be part of a dynamic and diverse team environment
- Make a positive impact in the world by providing fair and equitable insurance rates
- Enjoy a range of benefits and perks, including flexible work arrangements, opportunities for professional development, and a competitive salary and benefits package
- Collaborate with other Reps and Specialists to provide exceptional customer service
- Assist with ad-hoc projects & duties as needed
What We're Looking For
We're looking for a licensed Customer Care Specialist who is passionate about providing exceptional customer service and making a positive impact in the world. If you have:
- Active Property & Casualty license
- 3 or more years of Property & Casualty insurance experience
- Strong verbal and written communication skills and ability to provide and accept constructive feedback
- Insurance policy support, rating or policy lifecycle experience
- Knowledge of underwriting guidelines is helpful
- Attention to detail and strong personal time management skills
- Ability to work independently and remotely
- Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)
then we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and respectful of all employees. Apply for this job