Experienced Customer Support Agent – Automotive and Appliance Module Repair Services

At arenaflex, we're dedicated to delivering exceptional customer service and restoring normalcy to our customers' lives when their electronics fail. Our team is passionate about upholding the core values of People, Excellence, and Ownership in everything we do. As a Customer Support Agent, you'll play a vital role in supporting our fast-paced environment, ensuring our standard one business day turnarounds are met internally, which helps meet our customers' needs externally.

About arenaflex

arenaflex was founded in 2010, and since then, we've built a stellar reputation in the remanufacturing industry by delivering high-quality work and exceptional customer service. We specialize in the repairs and upgrades of automotive and appliance modules, restoring the circuit boards of vital components helping to get our customers back up and running. By choosing arenaflex, our customers experience superior quality and significant cost savings compared to purchasing new replacement parts—all while contributing to a more sustainable future through remanufacturing. Guided by the vision "CARE. SERVE. RESTORE.", we're dedicated to serving the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. Our team strives to see things from perspectives that are different from their own and make decisions that reflect those alternate perspectives. We take ownership of customer issues and work to resolve them within the framework of our core values and with the support of our team.

Responsibilities

As a Customer Support Agent, your goal is to serve the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. Your responsibilities will include:

• Responding to customer requests without using scripts
• Receiving inbound customer calls including pre-sale, sales, quote requests, and status requests
• Handling texts/chats
• Responding to support emails
• Returning voicemails from customers
• Making outbound calls to update customers on order status
• Becoming knowledgeable in our repairs and services of appliance and automotive modules
• Participating in relevant ongoing training to better understand our markets and product offerings

Skills and Qualities

To succeed in this role, you'll need to possess the following skills and qualities:

• Strong and professional interpersonal communication, both oral and written
• Ability to make empowered decisions to best serve the customer, escalations are rare
• Strong listening comprehension coupled with empathy
• Typing at 45 wpm or higher
• Ability to navigate multiple browser tabs / computer programs while using 2-3 screens simultaneously
• Ability to learn new software quickly
• Strong sense of urgency
• Intrinsic motivation
• Lifelong learner
• Ownership
• Humility to ask clarifying questions, but confidence in your skills
• Receptive to feedback
• Faithful in the details
• Strong sense of community
• Efficient, but patient

Benefits

As a valued member of our team, you can expect to enjoy the following benefits:

• Health Insurance - eligible 1st of the month after hire
• Voluntary Benefits - dental, vision, short-term and long-term disability, life insurance
• Paid time off - 2 weeks per year
• Paid holidays - 8 days per year
• Stable Hours - Monday - Friday, days
• 401(k) with company matching
• Parental time-off
• Adoption benefits
• Casual dress code
• Branded clothing allowance
• Free fruit
• Social outings

What to Expect During the Application Process

We want to get to know YOU! To apply, please start by submitting your application online through our website or Indeed, paying close attention to our custom application questions. We'll then send you two assessments via email, which may require use of a computer. Our talent team reviews each completed application within 3 business days. If we're interested in moving forward with your application, you'll receive a phone call within 1 week of your completed assessment date.

Important Notes

* arenaflex does require passing a Background Check and Drug Screening as terms of employment.

• If you need any help along the way, please don't hesitate to reach out to us at [email protected].

Apply Now!

If you're passionate about delivering exceptional customer service and restoring normalcy to our customers' lives, we encourage you to apply for this exciting opportunity. Click the link below to submit your application and take the first step towards joining our team! Apply for the job now! Apply for this job Apply for this job