Experienced Customer Service Representative - Fitness Equipment & Athletic Apparel

Join arenaflex, a dynamic and innovative company that's revolutionizing the fitness industry with high-quality gear and a passion for excellence. Are you a customer service enthusiast with a passion for fitness and a drive to deliver exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team in Nampa, ID.

About arenaflex

At arenaflex, we're on a mission to empower individuals to reach their fitness goals with premium lifting gear that's designed to outlast the competition. Our mantra, "NOTHING IS GIVEN," reflects our relentless pursuit of excellence, innovation, and community-building. We're a company that values growth, customer obsession, and extreme ownership, and we're looking for like-minded individuals to join our team.

Our Core Values

* Grow or Die: We're committed to continuous learning and improvement.

• Customer Obsession: We put our customers at the forefront of everything we do.
• Extreme Ownership: We take ownership of our actions and decisions.
• Nothing is Given // Everything is Earned: We believe that success is earned through hard work and dedication.
• Be Humble: We're humble and willing to learn from others.
• 1% Better Everyday: We strive for incremental improvement every day.
• Live with Integrity: We conduct ourselves with integrity and ethics.
• Sacrifice: We're willing to make sacrifices for the greater good.

Key Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Assisting customers via phone, email, chat, SMS, and social media with product information, order status, and general questions and concerns.
• Proactively advising customers on issues like shipment delays and gathering information necessary to process their orders.
• Communicating with shipping couriers and internal departments concerning customer orders.
• Adjusting orders as needed (e.g., backorders, exchanges, wrong item shipped, etc.).
• Escalating customer-impacting issues through proper internal channels.
• Providing professional and appropriate internal and external communication, as well as progress updates to all stakeholders.
• Troubleshooting and problem-solving using knowledge, resources, qualitative, and quantitative information.
• Other projects and duties as assigned.

Qualifications

To be successful in this role, you'll need:

• A high school diploma or equivalent.
• Excellent customer service skills, with the ability to help customers in a friendly and compassionate manner.
• Ability to retain product knowledge and communicate information clearly and concisely with proper grammar and voice.
• Ability to read and follow directions.
• Strong ability to retain confidential information pertaining to customer information.
• Ability to calculate figures and amounts.
• Excellent communication skills, both written and verbal.
• Intermediate experience with Microsoft Office Suite/Google Apps.
• Experience using multiple lines of contact (email/phone/chat/social).
• Primarily sedentary work at a computer for prolonged periods of time.

Benefits/Perks

As a valued member of our team, you'll enjoy:

• Competitive pay ($16 per hour).
• Company-paid holidays.
• Paid Time Off (PTO).
• arenaflex on-site gym.
• Newly renovated HQ.
• 401(k) with up to a 4% employer match.
• Life Flight Program, Voluntary.
• Employee Assistance Program.
• 50% Employee Discount.
• 100% Employer Paid: Medical, Dental, and Vision.
• 100% Employer Paid - Short-term and Long-term disability - life insurance for both employee and spouse/dependents.
• Health Savings Account (HSA) employee option.

Why Join arenaflex?

At arenaflex, we're passionate about creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support your well-being. If you're looking for a challenging and rewarding role that aligns with your values and passions, we encourage you to apply.

How to Apply

If you're ready to join a dynamic and innovative company that's revolutionizing the fitness industry, click the link below to apply for this exciting opportunity. Apply for this job Don't miss out on this chance to be part of a team that's shaping the future of fitness. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job