Experienced Senior UX Researcher – Devices, Device Sales & Customer Experience
Join arenaflex, a leading innovator in the tech industry, as we seek a highly skilled and passionate Senior UX Researcher to help shape the future of our devices, device sales, and customer experience. As a key member of our research team, you will play a critical role in defining how Amazon Devices customers discover, learn about, purchase, and use their devices. If you're a creative and strategic thinker with a passion for user research, we want to hear from you.
About arenaflex
arenaflex is a global leader in e-commerce, cloud computing, and artificial intelligence. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. arenaflex is committed to innovation, customer obsession, and operational excellence. Our Devices research team is dedicated to understanding our customers' needs and behaviors, and we're looking for a talented Senior UX Researcher to join our team.
A Day in the Life
As a Senior UX Researcher on our Devices team, you will work closely with UX designers, product managers, and engineers to drive effective user research and inform product vision. You will be responsible for designing and executing research studies, analyzing data, and communicating complex concepts to various stakeholders. You will also work on overlapping projects, so skill in multi-tasking, juggling competing priorities, and organizing your workload are essential.
Key Job Responsibilities
- Partner with UX and product teams to identify research opportunities and prioritize research questions based on analysis of current knowledge, project goals, and risks. - Own all aspects of the user research and the product development lifecycle (methodology/study design, recruiting, moderation, analysis, reporting, communicating, budgeting research) and consulting on which user research methodology approaches work, and which don't. - Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization. - Work closely with interaction designers and design technologists to drive effective user research. - Use best practices to create long-term research roadmaps and opportunity frameworks that align to and inform business strategy and goals. - Apply front-end user research skills to deliver on actionable user insights for partner teams. - Drive impact to the business and customer experience, as measured by changes to the design and development roadmap.
About the Team
Our Devices research team is a multi-disciplinary team of designers, researchers, and technologists that can envision, create, and execute ideas from start to end. We strongly believe in a collaborative team culture and encourage cross-team partnership and bonding to drive innovation and maintain a safe community. We define and build e-commerce shopping platforms and programs globally to support Amazon Device education, sales, and customer engagement.
Essential Qualifications
- A BS or equivalent degree in psychology, cognitive science, Human Centered Interaction (HCI), etc. - 6+ years of experience gathering data from customers to inform design & business decisions as a user researcher, user experience designer, or similar role. - A portfolio demonstrating past work experience and deliverables (e.g., surveys, user study designs, research reports, etc.).
Preferred Qualifications
- End-to-end experience with all aspects of research (study design, moderation, analysis, reporting). - Hands-on experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study. - A graduate degree in Psychology, Cognitive Science, Human Factors, HCI, or similar - Experience working in a collaborative team and working directly with designers, product managers, and developers for idea-generation and gathering requirements
Skills and Competencies
- Strong understanding of traditional user research methods and best practices. - Ability to think strategically, uncover customer needs, and translate them into actionable ideas. - Excellent communication and collaboration skills. - Ability to work in a fast-paced environment and prioritize multiple projects simultaneously. - Strong analytical and problem-solving skills. - Experience with user research tools and software (e.g., UserTesting, TryMyUI, Optimal Workshop, etc.).
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. As a Senior UX Researcher, you will have opportunities to work on high-impact projects, collaborate with cross-functional teams, and develop your skills and expertise. We also offer a range of training and development programs to help you achieve your career goals.
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We offer a collaborative and supportive work environment, with a focus on employee well-being and work-life balance. Our headquarters is located in Seattle, WA, with additional offices and facilities around the world.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a base salary, equity, sign-on payments, and other forms of compensation. We also offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
How to Apply
If you're a motivated and passionate UX researcher looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and portfolio to our online application system. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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