Experienced Customer Service Advocate - National Remote Opportunity
At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
About arenaflex
arenaflex is a leading health care company that's dedicated to helping people live healthier lives and making the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Job Summary
We're seeking an Experienced Customer Service Advocate to join our team at arenaflex. As a Customer Service Advocate, you'll play a critical role in delivering exceptional customer service to our members, sales agents, and health care providers. You'll be responsible for answering incoming phone calls, identifying the type of assistance the caller needs, and resolving issues on the first call. You'll also be required to navigate through complex computer systems to identify the status of the issue and provide an appropriate response to the caller.
Responsibilities
* Answer incoming phone calls from customers, sales agents, and health care providers (i.e., physician offices, clinics) and identify the type of assistance the caller needs (e.g., benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits, or account issues)
- Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide an appropriate response to the caller
- Deliver information and answer questions in a positive manner to facilitate strong relationships with providers, sales agents, and customers
- Meet or exceed performance metrics, including first call resolution, customer satisfaction, and quality scores
- Participate in ongoing training and development to improve skills and knowledge
- Collaborate with other teams to resolve complex issues and improve customer experience
Requirements
* High School Diploma / GED OR equivalent years of work experience
- Must be 18 years of age OR older
- 1+ years of experience in Customer Service using phones as the primary job tools
- Presently employed within arenaflex Operations & Experience. Those currently employed outside that unit will not be considered.
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Experience with working within Healthcare insurance
- Ability to work any of our full-time (40 hours / week), 8-hour shift schedules during our normal business hours of 7:00 AM - 7:00 PM CST from Monday - Friday
Preferred Qualifications
* Medical customer service OR Medical provider office experience
- Ability to type at the speed of 50+ WPM
- Strong reading comprehension and the ability to quickly and accurately read and interpret call notes and insurance contracts
Soft Skills
* Skilled in problem-solving to quickly assess current state and formulate recommendations
- Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong analytical and problem-solving skills
Telecommuting Requirements
* Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service
Benefits
* Competitive hourly rate of $16.88 to $33.22 per hour based on full-time employment
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase and 401(k) contribution
- Opportunities for career growth and professional development
Work Environment
* Full-time (40 hours / week), Monday - Friday
- 8-hour shift schedules during our normal business hours of 7:00 AM - 7:00 PM CST
- Telecommuting option available for eligible employees
- Collaborative and dynamic work environment
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
Application Deadline
This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Join our team today and start making a difference in the lives of others!
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