Experienced Medical Billing Customer Support Specialist – Hybrid Role

Join arenaflex, a national leader in providing high-quality medical products, services, and outstanding customer care, as we seek a dedicated and detail-oriented Medical Billing Customer Support Specialist to join our team in Orlando, FL. As a key member of our Support Center, you will play a vital role in providing exceptional support to patients, referral sources, and employees, ensuring seamless communication and efficient processing of patient care and third-party reimbursement.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We empower patients to manage their health and treatment at home, keeping them engaged in their care and providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states.

Job Summary

We are seeking a highly motivated and organized Medical Billing Customer Support Specialist to join our arenaflex team. In this role, you will be the first point of contact for new customers, providing support and processing new orders, responding to questions, resolving issues, and ensuring patient, referral, and employee satisfaction. You will work extensively with our proprietary eIntake system, maintaining accuracy and quality control throughout patient contact and data input.

Key Responsibilities

- Provide exceptional support to patients, referral sources, and employees, ensuring seamless communication and efficient processing of patient care and third-party reimbursement. - Process new orders, respond to questions, resolve issues, and ensure patient, referral, and employee satisfaction. - Work extensively with our proprietary eIntake system, maintaining accuracy and quality control throughout patient contact and data input. - Collect co-pays and deductible amounts, conduct insurance verification and eligibility for services/products, and obtain authorization and qualification documentation. - Prepare complete and accurate files for the Billing Department, process new orders, and respond to questions and resolve issues in a timely manner. - Provide education to referral sources, patients, and employees on qualifications for service and third-party billing, and provide product/service information by answering questions and offering assistance. - Conduct patient satisfaction calls and act as a patient advocate to resolve questions or concerns. - Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines. - Develop and maintain a working knowledge of current products and services offered by arenaflex and all applicable governmental regulations.

Essential Qualifications

- High school diploma or GED equivalent, required. - One year of related work experience, preferred. - Experience with medical billing practices and of billing reimbursement, preferred. - Experience in the medical field and administrative record management, preferred.

Preferred Qualifications

- Bachelor's degree in a related field, preferred. - Certification in medical billing or a related field, preferred.

Skills and Competencies

- Accurately perform simple mathematical calculations. - Effectively communicate in English, both oral and written. - Interpret a variety of communications (verbal, non-verbal, written, listening, and visual). - Maintain confidentiality, discretion, and caution when handling sensitive information. - Multi-task along with attention to detail. - Self-motivation, organized, time-management, and deductive problem-solving skills. - Work independently and as part of a team.

Physical Demands

- Lift and carry office equipment at times. - Requires sitting, walking, standing, talking, and listening. - Requires close vision to small print on a computer and/or tablet and paperwork.

Benefits

- Generous paid time off and paid holidays. - Overtime pay for non-exempt hourly positions based on business needs. - Commission for Account Executives. - Fixed and variable rate car reimbursement for Area Managers and Account Executives. - Employee discount program. - Employee recognition program. - Bonus and incentive opportunities. - Mileage reimbursement (when applicable for the position). - Telephone reimbursement (when applicable for the position). - EAP. - 401k. - Medical, Prescription, Dental, and Vision. - HSA and FSA/Dependent Care FSA. - Life Insurance, Disability, Accidental death, Identity protection, and Legal services. - Meru Health Mental health and Mercer SmartConnect Medicare programs. - Livongo Diabetes and High Blood Pressure programs. - Healthcare Bluebook and RX Savings solutions programs. - HEPB and TB vaccinations.

Work Environment and Culture

- arenaflex is an equal opportunity employer and welcomes diversity in the workplace. - We offer a dynamic and supportive work environment, with opportunities for growth and development. - Our team is passionate about delivering exceptional customer care and making a positive impact on patients' lives.

How to Apply

If you are a motivated and organized individual with a passion for delivering exceptional customer care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes diversity in the workplace. We are committed to providing a work environment that is free from discrimination and harassment, and where all employees feel valued, respected, and supported. Apply for this job