Experienced Customer Service Representative - Remote in EST or CST at arenaflex

Join arenaflex's dynamic team and make a meaningful impact on people's lives as a Customer Service Representative. Are you passionate about delivering exceptional customer experiences and making a difference in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex's team as a Customer Service Representative, working remotely in EST or CST.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to advance health equity on a global scale by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We're a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a work environment that's both challenging and rewarding.

The Role

As a Customer Service Representative at arenaflex, you'll play a vital role in our Housecalls program, which aims to provide high-quality, patient-centered care to those who need it most. Your primary responsibilities will include:

• Calling members to schedule in-home visits with a Physician or a Nurse Practitioner
• Answering inbound calls from members and assisting them with their inquiries
• Ensuring that appointments are scheduled accurately and resolving any scheduling issues or concerns

What We Offer

* 8 weeks of paid training, conducted virtually from your home

• The flexibility to work remotely in EST or CST, with the option to work occasional overtime or weekends
• A comprehensive benefits package, including a competitive hourly rate ($16.00 to $28.85 per hour), based on full-time employment
• Incentive and recognition programs, equity stock purchase, and 401k contribution (subject to eligibility requirements)
• Opportunities for career growth and development, with a clear direction on what it takes to succeed in your role
• A dynamic work environment that challenges you to be your best self, while providing the support and resources you need to succeed

Requirements

* High School Diploma / GED or equivalent work experience

• Must be 18 years of age or older
• 1+ years of work experience
• Experience with Microsoft Word, Excel, and Outlook (create/edit/save/send documents, spreadsheets, and correspondence)
• Ability to maintain confidentiality and adhere to HIPAA requirements
• Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm local time, with occasional overtime or weekends

Preferred Qualifications

* Experience working in the healthcare industry

• Experience working with Medicaid or Medicare
• Experience working in a customer retention-focused role

Soft Skills

* Ability to type and talk at the same time while navigating through multiple screens

• Experience working in a metric-driven work environment
• Experience using an auto dialer system

Telecommuting Requirements

* Reside within Eastern or Central Time Zone

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Why Join arenaflex?

* Make a meaningful impact on people's lives by delivering exceptional customer experiences

• Work in a dynamic, fast-paced environment that challenges you to be your best self
• Enjoy a comprehensive benefits package, including a competitive hourly rate, incentive and recognition programs, equity stock purchase, and 401k contribution (subject to eligibility requirements)
• Take advantage of opportunities for career growth and development, with a clear direction on what it takes to succeed in your role
• Be part of a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a work environment that's both challenging and rewarding

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of others, we invite you to apply for this exciting opportunity. Click on the link below to submit your application and join arenaflex's dynamic team. Apply for this job

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job