Experienced Customer Service Specialist – Remote Opportunity with arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a dedicated and passionate team, we strive to create a work environment where every employee feels valued, supported, and empowered to grow. If you're a customer service enthusiast who thrives in a dynamic and supportive team, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services that transform the way our customers live, work, and interact with each other. With a strong commitment to customer satisfaction, we've earned a reputation as one of the most trusted and respected companies in our industry. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

Job Summary

We're seeking an experienced Customer Service Specialist to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers through inbound and outbound communications. You'll work closely with internal and external customers to ensure a high-quality customer experience, resolve issues, and foster growth. If you're a customer service professional with a passion for delivering exceptional service, we want to hear from you!

Responsibilities

As a Customer Service Specialist with arenaflex, you'll be responsible for:

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner
• Working with customers daily to sustain and improve business relationships
• Asking probing questions to identify customer issues or concerns
• Ensuring accurate account maintenance and updating of account information
• Using next call avoidance technique to mitigate future questions
• Scheduling delivery orders and utilizing basic negotiation skills for issues pertaining to new and returning customers
• Handling general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone
• Supports the set-up of new customer accounts
• Meet or exceed minimum performance standards outlined in company policy

Qualifications

To be successful in this role, you'll need:

• High School Diploma or equivalent
• 1 or more year(s) of customer service experience
• Willingness to report to local office if needed, dependent on business need
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers
• Proficient in Microsoft Office including Excel, Word, and Access
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa

Preferred Remote Qualifications

To ensure a stable and efficient remote work environment, we require:

• Windows 10 computers or higher operating system
• Computer must have 8GB of ram but preferably 16GB
• Hard wired to the modem is preferred
• Minimum cable, or DSL speeds of 100MB with 10MB upload speed
• The use of hotspots of any type are not stable, or suitable from any internet provider
• Apple computers may be utilized, but nothing lower than 14.0 (High Sierra OS)
• Use of dual monitors is preferred but not required

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:

• Medical, Dental & Vision
• Company provided STD, LTD, Life, & AD&D
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) with company match
• Paid Time Off (PTO)
• Employee Stock Ownership Plan (ESOP)
• Wellness Program
• Parental Leave Benefit
• Tuition Reimbursement
• Employee Referral Program
• Propane Discounts

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Online training and certification programs
• Leadership development programs
• Career advancement opportunities

Work Environment and Company Culture

Our remote team is a dynamic and supportive group of individuals who are passionate about delivering exceptional customer service. We're committed to creating a work environment that's inclusive, diverse, and respectful. Our company culture is built on the principles of:

• Customer-centricity
• Collaboration and teamwork
• Innovation and creativity
• Continuous learning and development
• Respect and empathy for all employees and customers

Compensation and Perks

We offer a competitive salary and a range of benefits and perks, including:

• Competitive salary
• Comprehensive benefits package
• Paid time off and holidays
• Employee stock ownership plan (ESOP)
• Propane discounts
• Wellness program
• Parental leave benefit
• Tuition reimbursement
• Employee referral program

How to Apply

If you're a customer service professional with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and respectful. Apply for this job