Experienced Licensed Customer Service Agent – Insurance Policy Support and Client Relations
At arenaflex, we're on a mission to revolutionize the way we approach customer service in the insurance industry. As a Licensed Customer Service Agent, you'll be at the forefront of this movement, working closely with clients to provide exceptional support and guidance on their insurance policies. If you're a detail-oriented, customer-loving, problem-solving insurance professional with a passion for delivering top-notch service, we want you to join our team!
About arenaflex
arenaflex is a leading provider of innovative insurance solutions, dedicated to building strong relationships with our clients and empowering our team to succeed. We're not just selling insurance – we're protecting dreams, supporting families, and making a real difference in people's lives. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.
Key Responsibilities
As a Licensed Customer Service Agent, you'll be responsible for:
- Assisting clients with policy questions, updates, and claims in a professional and timely manner
- Providing A+ customer service via phone, email, and in-person interactions, ensuring client satisfaction and loyalty
- Managing policy renewals, endorsements, and changes with accuracy and attention to detail
- Working with insurance carriers to ensure smooth transactions and top-notch service
- Supporting Account Managers with quotes, reports, and client correspondence
- Identifying opportunities to cross-sell/upsell and help clients maximize their coverage
What You Bring to the Table
To succeed in this role, you'll need:
- 5+ years of experience in personal lines insurance (Independent Agency preferred)
- Active P&C License – you're legit!
- Stellar communication and customer service skills that make clients feel valued
- Insane attention to detail – you catch what others miss
- Proficiency in insurance software (AMS360, Applied Epic) & Microsoft Office Suite
- Ability to multitask like a pro in a fast-paced environment
Why You'll Love Working at arenaflex
* Competitive Compensation – because great talent deserves great pay!
- Amazing Benefits – health, dental, vision – you're covered
- 401(k) with Company Match – free money for your future!
- Generous PTO & 9 Paid Holidays – work-life balance? We got it
- Career Growth & Training – we invest in YOU with personalized training and development
- Give Back to the Community – 16 hours of additional PTO for volunteering
- Fun, Supportive Team – we work hard, play hard, and celebrate success!
Join the arenaflex Family!
If you're looking for a dynamic, rewarding career where your work makes a difference, apply today! We're excited to meet you and explore how you can contribute to our mission of delivering exceptional customer experiences in the insurance industry.
Location:
Dallas, TX
Expected Salary:
Competitive
How to Apply:
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