Experienced Senior Investigator – Customer Fraud, eCommerce Investigations Fraud and Enforcement Team

At arenaflex, we're committed to creating a safe and trustworthy environment for our customers, and we're looking for a highly skilled and motivated Senior Investigator to join our eCommerce Investigations Fraud and Enforcement Team in Goodyear, AZ. As a key member of our team, you'll play a critical role in identifying and mitigating customer return fraud and abuse, driving loss avoidance initiatives, and protecting arenaflex's people, product, and data.

About arenaflex

arenaflex is a global leader in eCommerce, committed to delivering exceptional customer experiences and building trust with our customers. Our eCommerce Investigations Fraud and Enforcement Team is comprised of experts who operate in various domains, including customer return fraud/abuse, seller/vendor fraud, and stolen goods investigations. As a Senior Investigator, you'll be part of a dynamic team that's passionate about protecting arenaflex's customers and driving business growth.

Key Job Responsibilities

As a Senior Investigator, you'll be responsible for:

• Conducting deep dives into data from multiple streams to identify cases involving large-scale return fraud and abuse
• Leveraging SQL to conduct further data mining and risk analyses of complex data sets to identify trends that deviate from normal customer return behavior
• Organizing comprehensive and accurate case documents and data packets for use in Legal and Law enforcement referrals
• Providing analytically derived solutions to mitigate current and emerging return fraud and abuse schemes
• Communicating program issues, mitigation opportunities, and recommended solutions in a concise and professional manner to all levels of leadership
• Collaborating with various stakeholders to enhance existing reporting mechanisms and develop new ones

A Day in the Life

As a Senior Investigator, you'll have the opportunity to:

• Identify egregious patterns of return fraud/abuse and collaborate with various partner teams to build case scope
• Efficiently construct comprehensive case referrals for presentment to internal and external partners, including Amazon Legal & Law enforcement
• Provide on-site and/or remote training to S&LP field partners pertaining to our team's role/scope, common abuse schemes, how we collaborate with the field to drive mitigation efforts, current/future initiatives, etc.
• Provide case/project updates as needed to partner teams
• Demonstrate a 'Bias for Action' and 'Think Big' mentality through continuous exploratory research to identify how we can further our Investigative reach

Benefits and Perks

As an arenaflex employee, you'll enjoy a range of benefits and perks, including:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

Essential Qualifications

To be successful in this role, you'll need:

• 6+ years of compliance, audit, or risk management experience
• Knowledge of Microsoft Office products and applications at an advanced level
• Bachelor's degree or equivalent
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• Experience developing and implementing standards, policies, and programs or equivalent
• Knowledge of data mining and analysis with tools such as SQL or similar

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Project Management Professional (PMP) or equivalent certification
• Experience leveraging technology and implementing lean principles/Six Sigma methodologies to drive process improvements or equivalent
• Bachelor's Degree in Criminal Justice or related field
• Certified Fraud Examiner or similar certification

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing opportunities for growth, development, and recognition. If you're passionate about protecting our customers and driving business growth, we encourage you to apply for this exciting opportunity.

Apply Now

If you're ready to take your career to the next level and join a dynamic team of investigators, apply now for the Senior Investigator – Customer Fraud, eCommerce Investigations Fraud and Enforcement Team role at arenaflex. Apply for this job