Experienced Customer Support Associate – Work from Home – Tulsa, OK
Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an Experienced Customer Support Associate to join our team of dedicated professionals working from the comfort of their own homes in Tulsa, OK.
As a Customer Support Associate at arenaflex, you will be the face of our company, providing top-notch support to our clients and their customers. You will be responsible for qualifying callers for programs, products, or services through outbound and inbound calls, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. With a focus on professionalism and excellent communication skills, you will work with some of the best and most recognized companies in their industries.
About arenaflex
arenaflex is a leading innovative customer contact center that offers a launching point for all employees to advance on their career path. We pride ourselves on creating a fun, laid-back environment that fosters personal and professional growth. Our team is passionate about delivering exceptional support experiences, and we're looking for like-minded individuals to join our ranks.
Key Responsibilities
* Qualify callers for programs, products, or services through outbound and inbound calls
* Provide exceptional support experiences to clients and their customers
* Work with a variety of clients, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting
* Meet or exceed performance metrics and quality standards
* Collaborate with team members to achieve shared goals and objectives
* Stay up-to-date on product knowledge and industry trends
Requirements
* High School Diploma or GED required
* Great verbal and written communication skills
* Working knowledge of Windows-based operating systems, including Google Chrome
* Ability to demonstrate product knowledge once nesting period is complete
* Ability to adapt in a fast-changing environment
* Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)
+ Operating System: Windows 10 (32-bit / 64-bit) or higher
+ RAM: 8GB or more
* Webcam
* High-speed internet access with download speed of at least 100 and upload speed of at least 10
* Must have a desk/workstation in a quiet workspace
* Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
Benefits
* Remote work
* Remote training
* For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected
+ 401(k) after 90-day probationary period if elected
+ PTO after 6 months of employment
* arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Expected Salary
$10.00 per hour ($7.25 per hour during training)
Location
Tulsa, OK
How to Apply
If you're a motivated and customer-centric individual looking for a new challenge, apply now to join our team of dedicated professionals at arenaflex. We can't wait to hear from you!
Why Join arenaflex?
At arenaflex, we're passionate about creating a fun, laid-back environment that fosters personal and professional growth. Our team is dedicated to delivering exceptional support experiences, and we're looking for like-minded individuals to join our ranks.Our Culture
* We value diversity and inclusion * We prioritize employee well-being and work-life balance * We encourage continuous learning and professional development * We celebrate individuality and creativityOur Benefits
* Remote work and remote training * Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected * 401(k) after 90-day probationary period if elected * PTO after 6 months of employment * arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.Our Team
Our team is comprised of dedicated professionals who are passionate about delivering exceptional support experiences. We're a diverse and inclusive group, and we're looking for like-minded individuals to join our ranks.How to Apply
If you're a motivated and customer-centric individual looking for a new challenge, apply now to join our team of dedicated professionals at arenaflex. We can't wait to hear from you!Don't miss out on this opportunity to join a dynamic and innovative company that values employee growth and development. Apply now to become a part of our team!