Experienced Customer Service Representative (Annuities) – Remote Opportunity at arenaflex
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading provider of IT services, we're committed to helping our customers modernize operations and drive innovation across their entire IT estate. We're now seeking an experienced Customer Service Representative to join our Annuities team, working remotely from the USA.
About arenaflex
arenaflex is a global company that helps organizations run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Our world-class services are trusted by the largest companies and public sector organizations, who rely on us to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.
Job Description
As a Customer Service Representative on our Annuities team, you'll play a critical role in delivering exceptional customer experiences that meet the needs of our Brighthouse Annuity customers. You'll be responsible for handling customer service inquiries via telephone and/or email, resolving problems, and maintaining quality service by following policies and procedures. You'll also contribute to team effort by accomplishing related job duties and achieving the results needed.
Key Responsibilities:
* Respond to customers, agents, and broker/dealer's requests via telephone or email, providing high-quality service for our Brighthouse Annuity customers who have insurance or other financial service products or benefit plans.
- Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies, and processing delays.
- Educate Financial Service Representatives on market requirements, processes, contract provisions, and annuity products and the client's website.
- Efficiently process transactions and track responses to ensure completion.
- Enhance and strengthen the relationship between the customer and Brighthouse Financial using strong communication skills, keen listening skills, and empathy.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.
Essential Qualifications:
* High School diploma
- 1-2 years of customer service experience
- Ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
- Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
- Outstanding customer service skills and dedication to providing exceptional customer care
- Exceptional listening and analytical skills
- Solid time management skills
- Ability to multitask and successfully operate in a fast-paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
Preferred Qualifications:
* Some college experience or a trade or professional certification
- Insurance or Financial Services industry experience or Product-specific experience
- Prior Call Center experience is preferred
- A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions
- A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
- Strong computer/keyboard skills as well as solid math, analytical, and problem-solving skills
Skills and Competencies:
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, team environment
- Strong time management and organizational skills
- Ability to adapt to change and prioritize tasks effectively
- Excellent listening and empathy skills
- Strong computer/keyboard skills
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
- On-the-job training and mentorship
- Formal training programs and certifications
- Opportunities for career advancement and professional growth
- Access to industry-leading tools and technologies
- A collaborative and supportive work environment
Work Environment and Company Culture:
arenaflex is a dynamic and innovative company that values diversity, inclusion, and employee well-being. We offer a range of benefits and perks, including:
- Flexible work arrangements and remote work options
- Comprehensive health and wellness programs
- Employee recognition and reward programs
- Access to industry-leading tools and technologies
- A collaborative and supportive work environment
Compensation, Perks, and Benefits:
arenaflex offers a competitive compensation package, including:
- A salary range of $31,800 - $52,000 per year
- Comprehensive health and wellness programs
- Employee recognition and reward programs
- Access to industry-leading tools and technologies
- A collaborative and supportive work environment
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Disability Accommodations:
arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation to apply for this position, please contact us via [insert contact information].
Recruitment Fraud:
arenaflex does not make offers of employment via social media networks and never asks for any money or payments from applicants at any point in the recruitment process. If you receive a suspicious email or message, please do not respond and report it to us immediately. Apply for this job