Experienced Bilingual Customer Service Representative – Physician Billing Support

At arenaflex, we're dedicated to delivering exceptional patient care and experiences. As a leading healthcare organization, we're committed to innovation, compassion, and excellence in everything we do. We're seeking a highly skilled and empathetic Bilingual Customer Service Representative to join our team, providing top-notch support to patients and families navigating the complexities of physician billing.

About arenaflex

arenaflex is a forward-thinking healthcare organization that's passionate about transforming the way care is delivered. With a rich history of innovation and a commitment to excellence, we're proud to be a leader in the industry. Our team of dedicated professionals is driven by a shared vision of improving patient outcomes, enhancing the healthcare experience, and fostering a culture of compassion and respect.

Job Summary

As a Bilingual Customer Service Representative, you'll play a vital role in supporting our Customer Service Call Center, providing exceptional service to patients and families navigating physician billing inquiries. You'll be the primary point of contact for patients, handling a high volume of calls while ensuring quality customer service and patient satisfaction. Your expertise, empathy, and bilingual skills will make a significant difference in the lives of our patients and their families.

Key Responsibilities

- Handle a large call volume while ensuring quality customer service and patient satisfaction - Follow-up on all issues not resolved during conversation with patient/guarantor - Ability to complete other related customer service duties as assigned - Answer patient calls within the guidelines of call center metric objectives - Ensure appropriate HIPAA compliance guidelines - Adhere to work schedule and follow call center phone procedures - Maintain professionalism and confidentiality

Knowledge, Skills, and Abilities

To excel in this role, you'll need: - High School degree or equivalent required - At least 1 year experience in a medical customer service role preferred - Previous experience in a call center environment preferred - Proficiency in Microsoft Outlook, Excel, and Word required - Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus - Strong communication and interpersonal skills - Ability to work in a fast-paced environment with multiple priorities - Bilingual skills in English and Spanish (or other languages as required)

Physical Demands

- Must be able to work in a sitting position, use computer, and answer telephone - Ability to travel (although no travel is required for this role) - Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

Work Environment

- Office Work Environment - Hospital Work Environment

Travel

- No travel required

Compensation and Benefits

- Pay: $14.50 - $21.80 per hour (dependent on location, qualifications, and experience) - Position may be eligible for a signing bonus for qualified new hires, subject to employment status - Conifer observed holidays receive time and a half - Comprehensive benefits package, including: - Medical, dental, vision, disability, and life insurance - Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, professional growth, and community involvement. Our team is passionate about delivering exceptional patient care and experiences, and we're excited to have you join us on this journey.

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job