Experienced Customer Support Associate - Work from Home - Leavenworth, KS
At arenaflex, we're on a mission to revolutionize the customer support experience by providing top-notch service to our clients and their customers. As a Customer Support Associate, you'll play a vital role in delivering exceptional support and ensuring our clients' success. If you're passionate about helping others, have a knack for problem-solving, and enjoy working in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a cutting-edge customer contact center that's dedicated to providing innovative solutions to our clients. We're a dynamic team of professionals who are passionate about delivering exceptional service and driving business growth. Our team members are the backbone of our organization, and we're committed to providing them with the tools, training, and support they need to succeed.
Position Description
We're seeking highly motivated and customer-focused individuals to join our team as Customer Support Associates. As a Customer Support Associate, you'll be responsible for:
- Qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls
- Providing exceptional customer service and support to clients and their customers
- Working with a variety of clients and their products, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting
- Meeting or exceeding performance metrics and targets
- Collaborating with team members to achieve common goals and objectives
- Participating in ongoing training and development to enhance skills and knowledge
Wage and Benefits
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career growth and advancement
- Comprehensive benefits package, including:
+ Medical, dental, vision, STD, LTD, life, and AD&D insurance after 90-day probationary period + 401(k) plan after 90-day probationary period + PTO after 6 months of employment
- Remote work and training options
- Flexible scheduling to accommodate your needs
Requirements
To be successful as a Customer Support Associate, you'll need:
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit/64-bit) or higher + RAM: 8GB or more
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- A quiet workspace with a dedicated desk
Preferred Qualifications
* Previous customer service experience in a call center or similar environment
- Familiarity with CRM software and other customer support tools
- Ability to work in a team environment and collaborate with colleagues
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks effectively
Training and Development
As a Customer Support Associate, you'll receive comprehensive training and development to ensure your success. Our training program includes:
- A 2-week mandatory virtual training program, Monday-Friday, 9am-5pm EST (8am-4pm CST)
- Ongoing training and development to enhance skills and knowledge
- Opportunities for career growth and advancement
Work Environment and Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our team members. Our culture is built on the following values:
- Customer focus: We're dedicated to delivering exceptional service to our clients and their customers.
- Innovation: We're always looking for new and better ways to solve problems and drive business growth.
- Collaboration: We work together as a team to achieve common goals and objectives.
- Continuous learning: We're committed to ongoing training and development to enhance skills and knowledge.
How to Apply
If you're passionate about customer service and want to join a dynamic team of professionals, apply now! We're accepting online applications only. Please submit your resume and a cover letter outlining your experience and qualifications.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We're committed to providing a diverse and inclusive work environment that welcomes and values all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Apply Now!
Don't miss this opportunity to join our team and start your career as a Customer Support Associate. Apply now and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job