Experienced Bilingual Customer Service Representative – Web & Cloud Application Development

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Bilingual Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty by providing top-notch support to our customers. If you're a people person with a passion for delivering legendary service, we want to hear from you!

About arenaflex

arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. We're committed to creating a workplace culture that values diversity, equity, and inclusion. Our company is an EEO/AA Employer/Vet/Disabled, and we're proud to be a drug-free workplace.

Job Summary

We're seeking an experienced Bilingual Customer Service Representative to join our team in Arlington, TX. As a key member of our customer service team, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. With a strong focus on product knowledge, you'll become an expert in our products and solutions, answering product, pricing, and shipping questions quickly and confidently.

Key Responsibilities

* Process customer orders and inquiries in a collaborative call center using world-class technology

• Communicate with customers over phone, email, and chat
• Help customers navigate arenaflex's website and online ordering system
• Become a product and solutions expert, answering product, pricing, and shipping questions quickly and confidently
• Collaborate with internal teams to resolve customer issues and improve overall customer experience

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths

Work Environment and Company Culture

Our Arlington, TX branch is located at 2600 Rental Car Drive, DFW Airport, TX 75261. As a Bilingual Customer Service Representative, you'll work in a fast-paced, dynamic environment with a team of passionate and dedicated professionals. We're committed to creating a workplace culture that values diversity, equity, and inclusion. Our company is an EEO/AA Employer/Vet/Disabled, and we're proud to be a drug-free workplace.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Bilingual Customer Service Representative, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment that encourages learning and innovation

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Pay from $25 to $29 per hour, with significant growth and earning potential!
• $2 Shift Differential
• Comprehensive benefits package, including health insurance and 401(k) with 6% employer match
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering legendary service, we want to hear from you! Apply now by clicking the link below: Apply for the job now! Don't miss this opportunity to join our team and start your career journey with arenaflex! Apply for this job