Experienced Customer Support Specialist, IT – Rippling's Support Team

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! arenaflex, a leading HR, IT, and Finance platform, is seeking an experienced Customer Support Specialist, IT to join our world-class Support team. As a key member of our team, you will be responsible for providing top-notch support to our customers, resolving complex issues, and collaborating with internal teams to drive product enhancements.

About arenaflex

arenaflex gives businesses one place to run HR, IT, and Finance, streamlining workforce systems and automating every part of the employee lifecycle in a single system. Our platform empowers companies to manage and automate tasks such as onboarding, payroll, expenses, benefits, and computer setup, all within 90 seconds. With a strong focus on innovation and customer satisfaction, arenaflex has raised $1.2B from top investors and was named one of America's best startup employers by Forbes.

The Role

As a Customer Support Specialist, IT, you will be the go-to resource for our customers and coworkers alike, providing expert guidance and support on our products. Your primary responsibilities will include:

• Supporting arenaflex customers and resolving issues related to our products
• Taking charge of customer issues from start to finish, working in a dynamic and fast-paced environment
• Leveraging phone, chat, email functionality, and video conferencing to help customers optimize our products
• De-escalating and resolving issues by leveraging platform and industry expertise
• Becoming a product expert, identifying areas of improvement, and working directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features
• Working well under time constraints and meeting schedules, at times with unexpected deadlines, to ensure client needs are met

This role will contribute across multiple domains, including Platform (Analytics, Automation, and Permissions) or IT-focused areas (MDM, Inventory, Access Management, and Integration Connectors). While specific expertise in these areas is not required, the ideal candidate will demonstrate a strong aptitude for learning, problem-solving, and collaboration across technical and operational initiatives.

What You Will Need

To succeed in this role, you will need:

• Proficient in English, with strong written and verbal communication skills
• 3+ years of work experience in a customer/client-facing role
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize
• Experience or interest in analytics, automation, permissions management, and/or IT systems and hardware products (nice to have)
• Familiarity with tools or concepts like data reporting, MDM, identity management, and APIs (nice to have)
• Ability to work 9am-5:30pm PST (Austin-based employees will have a hybrid schedule)

Additional Information

arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. We highly value having employees working in-office to foster a collaborative work environment and company culture. For office-based employees, working in the office, at least three days a week, is considered an essential function of the employee's role. For Austin-based employees, this will be a hybrid role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location:

• 21 - 23.49 USD per hour (US Tier 2)
• 20 - 22.19 USD per hour (US Tier 3)

Why Join arenaflex?

* Be part of a world-class Support team, committed to helping customers realize the full potential of arenaflex

• Collaborate with internal teams to drive product enhancements and improve customer experiences
• Work in a dynamic and fast-paced environment, where no two days are the same
• Enjoy a competitive salary + benefits + equity package
• Be part of a company that prioritizes diversity, equity, and inclusion

How to Apply

If you are a customer-centric individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply for this job