Experienced Customer Service Advisor – Join arenaflex's Growing Team in Marlton, NJ

At arenaflex, we're on a mission to revolutionize the way we interact with our customers. As a leading online gambling company, we're committed to providing exceptional service and support to our customers. We're now seeking an experienced Customer Service Advisor to join our team in Marlton, NJ.

About arenaflex

arenaflex is a rapidly growing industry leader, with a strong presence in the online gambling market. Our company is built on a foundation of innovation, customer-centricity, and a passion for delivering outstanding service. We're proud to be a part of a dynamic and fast-paced industry, and we're excited to have you join our team.

Our Marlton, NJ Office

Our Marlton, NJ office is a state-of-the-art facility that houses our New Jersey operational hub and various departments that specialize in our American offering and customer base. Our office is easily accessible, with nearby exits to the New Jersey Turnpike and I-295. We're proud to be part of the local community, and we're committed to providing a welcoming and inclusive work environment for all our employees.

Job Summary

As a Customer Service Advisor at arenaflex, you'll be responsible for ensuring every customer interaction is positive and memorable. You'll use internal tools to investigate and resolve customer inquiries, coordinate with various departments, and escalate issues within the Customer Service department as needed. You'll engage with customers through live chat, telephone, and email, ensuring clear and efficient communication. You'll also assist in support of various internal efforts that improve how customers perceive our platform and services.

Key Responsibilities

* Ensure every customer interaction is positive and memorable

• Use internal tools to investigate and resolve customer inquiries, coordinate with various departments, and escalate issues within the Customer Service department as needed
• Engage with customers through live chat, telephone, and email, ensuring clear and efficient communication
• Resolve customer requests and complaints promptly and courteously
• Assist in support of various internal efforts that improve how customers perceive our platform and services
• Demonstrate a thorough understanding of policies, procedures, and licensing requirements to provide accurate information
• Promote and advocate for responsible gambling practices among customers

Preferred Skills and Experience

* Tech-savvy, with the ability to work with various technologies to investigate, communicate, and resolve customer inquiries

• Exceptional communication skills, both written and verbal
• Active listener, with the ability to understand customer needs and provide tailored support
• Customer-centric with a passion for delivering outstanding service
• Eagerness to expand personal knowledge and skills
• Meticulous attention to detail to ensure accuracy
• Ability to multitask efficiently in a fast-paced environment
• Creative problem-solving capabilities to resolve challenges independently
• Strong individual and team collaboration skills
• Maintain compliance with individual licensing requirements according to regulations

Benefits of Working with arenaflex

* Bonus Schemes: Recognition for your performance and hard work

• Employee Assistance Programme: Supporting the wellbeing of you and your family
• Health Insurance: Reassurance for your health and wellbeing
• Life Assurance: Peace of mind for your family in any eventuality
• Income Protection: Your income is protected, just in case
• Life Events and Long Service: To celebrate your big occasions, dedication, and hard work
• Retirement Plan: Helping you prepare for later life

Compensation and Benefits

* Starting wage: $23.07 per hour

• Pay increases to $23.94 post-training
• Company-paid healthcare for employees
• Annual bonus
• 401(k) with Company match
• 33 paid days off

Career Growth Opportunities

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters long-term growth and stability for our employees. Our promote-from-within culture means that there are opportunities for career advancement and professional development. We're proud to offer a comprehensive training program that provides you with the tools to succeed in your role.

Work Environment and Company Culture

Our office is a dynamic and fast-paced environment that's perfect for individuals who thrive in a collaborative and supportive setting. We're committed to providing a welcoming and inclusive work environment that celebrates diversity and promotes equality. Our company culture is built on a foundation of innovation, customer-centricity, and a passion for delivering outstanding service.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!

Equal Employment Opportunities

arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Location

Marlton, NJ

Expected Salary

$23.07 per hour

Location Benefits

* On-Site Catering

• Tea and Coffee Service
• Great Commuter Links
• Central location

Apply Now

Don't miss out on this exciting opportunity to join arenaflex's growing team in Marlton, NJ. Apply now and take the first step towards a rewarding and challenging career in customer service. Apply for this job