Experienced Full Stack Senior Strategic Customer Success Advisor – Cloud & AI Application Development
As a seasoned professional in the field of customer success, you have the unique opportunity to join arenaflex, a leading innovator in the realm of AI-powered, cloud-native software solutions. Our team is dedicated to transforming customer challenges into industry-leading solutions, and we're seeking a talented Senior Strategic Customer Success Advisor to join our ranks.
About arenaflex
arenaflex is a pioneering force in the software industry, with a legacy of creating cutting-edge solutions that drive business success. Our commitment to innovation, customer satisfaction, and growth has earned us a reputation as a trusted partner for organizations worldwide. As an arenaflex team member, you'll be part of a dynamic community that values collaboration, creativity, and continuous learning.
Your Role and Responsibilities
As a Senior Strategic Customer Success Advisor, you'll play a critical role in driving customer adoption and success across various industries. Your primary responsibilities will include:
- Customer Advocate: Drive user adoption across customer organizations by understanding their specific challenges and helping them operationalize and realize benefits from their deployed arenaflex solution.
- Strategic Consulting: Build relationships and develop trust with client executives to function as their strategic advisor. Evangelize Technology Business Management (TBM), Agile Portfolio, and FinOps practices.
- Thought Leadership: Develop internal and external facing collateral (content) to support customer adoption efforts, lead customer user groups, present at TBM/FinOps conferences, contribute to the community with blogs, whitepapers, and teach FinOps and/or TBM Exec cert courses.
- Contribution to the Customer Success Organization: Share technical/domain knowledge and advance best practices and advisory skills, including leading and contributing to internal projects and initiatives, serving as a Subject Matter Expert (SME) for specific domain or process areas, and contributing thought leadership and best practices.
Essential and Preferred Qualifications
To succeed in this role, you'll need:
10+ years' experience
in Program Management, Portfolio oversight, or Consulting experience that was customer executive facing with cloud-based/SaaS solution offerings.
Specific knowledge and application
of cloud, public cloud, technology services, and financial management, including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure/services/product support.
Operational knowledge
of IT Portfolio management, including traditional (waterfall) and agile delivery (SAFe, Scrum, Kanban).
Demonstrated ability
to communicate, present, and influence credibly and effectively at all levels of a customer's organization.
Creatively solve problems
with limited input and resources in a fast-paced, high-pressure environment.
Preferred Qualifications
*
15+ years of experience
in Big-4 consulting, or within the IT Finance, Cloud, and/or Technology industry as CIOs/SVPs/Directors.
Experience
in the arenaflex Suite of products (Cloudability, Turbonomics, Costing and Planning, Target Process).
Working knowledge
in the following areas: + IT Financial Management + Cloud Management + IT Service and Portfolio Management + Asset Management + Vendor and Contract Management + Technology Project and Portfolio Management + IT Infrastructure Management + Strategy and Planning + Application Portfolio Management + Agile Methodology
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. arenaflex values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees. Our culture is built on a foundation of trust, respect, and open communication, and we're passionate about helping our employees grow and develop their careers.
Compensation, Perks, and Benefits
arenaflex offers a competitive and comprehensive benefits program, including:
Healthcare benefits
, including medical & prescription drug coverage, dental, vision, and mental health & well-being.
Financial programs
, such as 401(k), the arenaflex Employee Stock Purchase Plan, financial counseling, life insurance, short & long-term disability coverage, and opportunities for performance-based salary incentive programs.
Generous paid time off
, including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with arenaflex Policy, and other Paid Care Leave programs.
Training and educational resources
on our personalized, AI-driven learning platform, where employees can grow skills and obtain industry-recognized certifications to achieve their career goals.
Diverse and inclusive employee resource groups
, giving & volunteer opportunities, and discounts on retail products, services & experiences.
How to Apply
If you're a motivated and experienced professional looking to join a dynamic team that's shaping the future of customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
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