Experienced Customer Support Associate - Work from Home - Leawood, KS

At arenaflex, we're on a mission to revolutionize the customer support experience by providing top-notch service to our clients and their customers. As a Customer Support Associate, you'll play a vital role in delivering exceptional support to our clients' customers, helping them navigate their programs, products, and services. If you're passionate about providing world-class support, have a knack for problem-solving, and enjoy working in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading customer contact center that's dedicated to providing innovative solutions to our clients. We're a fun, laid-back team that's passionate about helping our clients succeed. Our mission is to deliver exceptional support to our clients' customers, and we're looking for talented individuals like you to join our team.

Position Description

We're seeking At-Home Contact Center Specialists to join our team on a full-time or part-time basis. As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services that our clients offer through outbound and inbound calls. This may include appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. You'll work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!

Key Responsibilities

* Qualify callers for programs, products, or services through outbound and inbound calls

• Provide exceptional support to clients' customers, resolving issues and answering questions in a timely and professional manner
• Meet or exceed performance metrics, including call volume, quality, and customer satisfaction
• Collaborate with team members to achieve shared goals and objectives
• Stay up-to-date on client programs, products, and services to provide accurate and informed support

Requirements

* High School Diploma or GED required

• Great verbal and written communication skills
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to demonstrate product knowledge once nesting period is complete
• Ability to adapt in a fast-changing environment
• Own a computer at home that meets the minimum workstation requirements:

+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more

• Webcam
• High-speed internet access with download speed of at least 100 and upload speed of at least 10
• Must have a desk/workstation in a quiet workspace
• Must be able to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)

Benefits

* Remote work

• Remote training
• For full-time employees only:

+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment

• Note: We're an equal opportunity employer and welcome applications from all qualified candidates.

What We Offer

* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)

• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Comprehensive training program to ensure your success
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer support and have a knack for problem-solving, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve.

Location

Leawood, KS

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