Experienced Bilingual Customer Service Representative – Dallas, TX at arenaflex
Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as we continue to grow and create new career opportunities. Our company is built on a foundation of exceptional customer service, and we're looking for passionate individuals to join our team as Bilingual Customer Service Representatives in Dallas, TX.
About arenaflex
arenaflex is a dynamic and innovative company with over 9,000 employees across 13 locations. We're committed to delivering an exceptional experience for our customers, and we're looking for like-minded individuals to join our team. Our company culture is built on a foundation of teamwork, respect, and a passion for excellence. We're proud to be a drug-free workplace and an EEO/AA Employer/Vet/Disabled.
Job Description
As a Bilingual Customer Service Representative, you'll play a critical role in delivering an exceptional experience for our customers. You'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with team members to resolve customer issues and provide legendary service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
- Bilingual (English / Spanish) - fluent in both verbal and written forms
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths
Work Environment and Company Culture
Our Dallas, TX location offers a dynamic and collaborative work environment, with a focus on teamwork and respect. We're committed to creating a positive and inclusive culture that supports the growth and development of our employees. Our facilities are designed to promote productivity and well-being, with a focus on comfort and convenience.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. We offer a range of training programs and opportunities for advancement, as well as a tuition assistance program that covers professional continuing education. Our goal is to help you achieve your career goals and reach your full potential.
Compensation, Perks, and Benefits
* Pay from $25 to $29 per hour, with significant growth and earning potential!
- Includes $2 Shift Differential
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths
How to Apply
If you're passionate about delivering exceptional customer service and joining a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.
Location
Dallas, TX
Expected Salary
$25 - 29 per hour
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