Customer Support Associate - Work from Home - Wichita, KS

Join arenaflex, a dynamic and innovative customer contact center, as a Customer Support Associate in our Work from Home program in Wichita, KS. As a key member of our team, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, appointment scheduling, and product qualification. If you're looking for a fun, laid-back environment that offers opportunities for personal and professional growth, consider applying to arenaflex today.

About arenaflex

arenaflex is a leading customer contact center that provides a launching point for all employees to advance on their career path. We're committed to creating a positive and inclusive work environment that fosters growth, innovation, and teamwork. Our team members are passionate about delivering exceptional customer experiences and are dedicated to helping our clients achieve their goals.

Position Description

We're seeking At-Home Contact Center Specialists to join our team on a full-time or part-time basis. As a Customer Support Associate, you will be responsible for:

• Qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls
• Scheduling appointments for clients
• Qualifying insurance leads
• Recruiting patients for medical studies
• Setting medical appointments
• Providing exceptional customer service and support

Key Responsibilities

* Qualify callers for programs, products, or services offered by our clients

• Schedule appointments for clients
• Qualify insurance leads
• Recruit patients for medical studies
• Set medical appointments
• Provide exceptional customer service and support
• Meet or exceed performance metrics and productivity standards
• Collaborate with team members to achieve shared goals and objectives
• Stay up-to-date on product knowledge and industry trends

Requirements

* High School Diploma or GED is required

• Great verbal and written communication skills
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to demonstrate product knowledge once nesting period is complete
• Ability to adapt in a fast-changing environment
• Own a computer at home that meets the minimum workstation requirements:

+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more

• Webcam
• High-speed internet access with download speed of at least 100 and upload speed of at least 10
• Must have a desk/workstation in a quiet workspace
• Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)

Benefits

* Remote work

• Remote training
• For full-time employees only:

+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment

What We Offer

* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)

• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and development programs
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, apply now to join arenaflex as a Customer Support Associate in our Work from Home program in Wichita, KS. Please note that we are accepting online applications only, and there is no time available to handle additional phone call inquiries for the limited number of spaces we have open.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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