Experienced Behavioral Health Customer Service Advocate – arenaflex Health Services – Remote
Join arenaflex Health Services, a division of arenaflex, in driving growth and improving lives by making a meaningful impact in the lives of our members. As a Behavioral Health Customer Service Advocate, you will play a vital role in helping people access the care they need, while providing exceptional service and support to our members and providers.
About arenaflex Health Services
arenaflex Health Services creates pharmacy, care, and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Our mission is to empower individuals and families to take control of their health, and we're looking for talented professionals like you to join our team.
Job Description
As a Behavioral Health Customer Service Advocate, you will be responsible for providing exceptional service and support to our members and providers, while ensuring that every caller's experience with arenaflex is both efficient and compassionate. You will work in a structured environment with a designated queue time, and will be expected to multitask and navigate multiple systems and applications while on calls.
Key Responsibilities:
* Take back-to-back phone calls from members and providers, with calls lasting approximately 8-10 minutes
- Triage and conduct intake for risk of harm and substance use concerns
- Communicate eligibility, assist with scheduling appointments, and provide referrals, quotes, and authorization requirements
- Utilize resources and independent judgment to deliver accurate information, exceptional service, and resolution on the first call
- Collaborate with matrix partners and coordinate seamless handoffs to clinical teams for timely support
- Navigate multiple systems and applications across multiple screens while on calls (sometimes up to 9 programs at once)
Requirements:
* Bachelor's degree in psychology, social work, or a related field, or bachelor's degree in another field plus 2+ years of behavioral health experience
- Customer service experience
- Strong time management and multitasking abilities
- Proficiency with typing and PC usage
- Must remain at your workstation while handling calls from a phone queue
Training Schedule:
* Monday-Friday, 8:30 AM-5:00 PM CST
Work Schedule:
* A permanent 8-hour shift between the hours of 7am-7pm CST will be offered based on business need
Internet Requirements:
* If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Compensation and Benefits:
* We anticipate offering an hourly rate of $19-$29 USD/hour, depending on relevant factors, including experience and geographic location
- This role is also anticipated to be eligible to participate in an annual bonus plan
- We offer a comprehensive range of benefits, with a focus on supporting your whole health, including:
+ Medical, vision, and dental coverage + Well-being and behavioral health programs + 401(k) with company match + Company-paid life insurance + Tuition reimbursement + A minimum of 18 days of paid time off per year and paid holidays
About arenaflex
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about improving lives.
How to Apply:
If you're a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Note:
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Apply for this job