Experienced Medical Billing Customer Support Specialist – Hybrid Role in Orlando, FL at arenaflex

Join the arenaflex team as an Experienced Medical Billing Customer Support Specialist in our Orlando, FL office. As a key member of our Support Center team, you will play a vital role in providing exceptional customer support to patients, referral sources, and employees. This hybrid role combines the benefits of working from home with the opportunity to collaborate with our team in-office.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We empower patients to manage their health and treatment at home by providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care.

Job Summary

We are seeking a dedicated and experienced Medical Billing Customer Support Specialist to join our arenaflex team. In this role, you will provide support to customers by performing tasks related to patient care and third-party reimbursement. You will be the first point of contact for new customers, ensuring accurate and timely processing of new orders, responding to questions, and resolving issues. Your expertise in medical billing practices and reimbursement will be invaluable in providing exceptional customer service.

Essential Job Duties and Responsibilities

* Provide support to customers by performing tasks related to patient care and third-party reimbursement

• Process new orders, respond to questions, and resolve issues in a timely manner
• Collect co-pays and deductible amounts
• Conduct insurance verification and eligibility for services/products
• Conduct patient satisfaction calls and act as a patient advocate to resolve questions or concerns
• Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Develop and maintain working knowledge of current products and services offered by arenaflex and all applicable governmental regulations
• Maintain accuracy and quality control throughout patient contact and data input
• Manage all aspects of initial intake, including answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork
• Obtain authorization and qualification documentation
• Prepare complete and accurate files for Billing Department
• Process work orders to field locations and coordinate timely fulfillment of products and services ordered
• Provide education to referral sources, patients, and employees on qualifications for service and 3rd-party billing
• Provide product/service information by answering questions and offering assistance
• Provide technical assistance to customers as required
• Perform other duties as assigned

Qualifications

* High school diploma or GED equivalent, required

• Experience with medical billing practices and reimbursement, preferred
• Experience in the medical field and administrative record management, preferred
• One year of related work experience, preferred
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Skills and Competencies

* Accurately perform simple mathematical calculations

• Effectively communicate in English, both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality, discretion, and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Outlook, Word, and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer and/or tablet)

Physical Demands

* Lift and carry office equipment at times

• Requires sitting, walking, standing, talking, and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Benefits

* Generous paid time off and paid holidays

• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Why Join arenaflex?

* Opportunity to work for a national leader in home medical equipment and services

• Collaborative and dynamic work environment
• Comprehensive benefits package
• Ongoing training and development opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced Medical Billing Customer Support Specialist looking for a new challenge, apply now! Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job