Client Growth Manager (SaaS / Client Success)

About Us

Sunshine Ecommerce LLC is a fast-growing eCommerce SaaS ecosystem helping entrepreneurs launch and scale online businesses across the United States. We work closely with our clients long-term, helping them grow sustainable online businesses through hands-on support, strategic guidance, operational assistance, and ongoing business development. We are currently expanding our remote team (with teh main office located in Irvine, CA)and looking for ambitious, client-oriented professionals who thrive in a fast-paced and growth-focused environment. About The Role This role focuses on client retention, relationship management, and long-term customer lifetime value (LTV). You will work directly with existing clients through:

• Zoom meetings
• phone calls
• Intercom messaging
• SMS/text communication
• email follow-ups

Your goal is to build strong client relationships, improve engagement, support account growth, and help clients stay active and successful long-term. This is a relationship-driven role that combines:

• customer success,
• SaaS account management,
• retention,
• business consulting,
• and account growth.

This is NOT a cold-calling or high-pressure sales role.

Responsibilities

• Manage and grow relationships with existing clients
• Conduct onboarding and strategy Zoom calls
• Help clients navigate and scale their businesses
• Increase long-term client engagement and retention
• Support account expansion and re-investment
• Monitor account health and performance
• Communicate consistently through Zoom, phone, Intercom, text, and email
• Maintain accurate CRM and client communication records
• Collaborate with internal teams to improve client experience

Skills & Qualifications

• Exceptional verbal and written communication skills
• Strong relationship-building and interpersonal abilities
• Fast learner with strong adaptability
• Positive, professional, and solution-oriented mindset
• Strong consistency and follow-up skills
• Ability to deliver a premium, white-glove customer experience
• Comfortable communicating through Zoom, phone, text, and messaging platforms
• Strong emotional intelligence and people skills
• Highly organized and self-motivated
• Ability to multitask in a fast-paced environment

Preferred Experience Experience in any of the following is highly preferred:

• eCommerce
• SaaS platforms
• Customer Success
• Client Relations
• Account Management
• Retention
• Sales or Consulting
• Digital Marketing
• Online business operations

Experience with platforms such as Intercom, CRM systems, or Zoom is a strong plus. Compensation & Benefits

• $48,000 annual base salary
• Additional $40,000–$50,000 annual commission and performance bonuses based on targets and portfolio performance
• Paid Time Off (PTO)
• Paid Holidays
• Dental Insurance
• Vision Insurance
• Paid training and onboarding
• Fully remote work environment
• Career growth opportunities within a fast-growing SaaS company

Work Schedule

• Full-time
• Monday–Friday
• Fully remote position
• U.S.-based candidates preferred

Culture Fit We are looking for motivated, sharp, client-focused professionals who enjoy communication, relationship-building, business growth, and delivering an exceptional client experience in a modern SaaS environment. Pay: $40,000.00 - $90,000.00 per year Benefits:

• Dental insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

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