Experienced Part-Time Customer Service Representative – Seasonal Remote Opportunity

At arenaflex, we're not just looking for seasonal help – we're looking for team members who share our passion for delivering exceptional customer experiences. As a Seasonal Part-Time Customer Service Representative, you'll play a vital role in helping us transform the way healthcare is administered in the United States. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.

• *About arenaflex**

arenaflex is a leading provider of innovative technology and services that uniquely solve critical healthcare payer challenges. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.

• *Purpose and Scope**

As a Seasonal Part-Time Customer Service Representative, you'll be responsible for receiving, investigating, and responding to all member inquiries and resolving member problems and/or complaints in a timely and accurate manner. You'll work closely with our team to provide exceptional customer service, drive our culture through values, and develop positive relationships with our clients.

• *Job Specifics**

•

Schedule:

20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours.

Shift 1:

8:00 AM to 4:30 PM EST

Shift 2:

1:30 PM to 10:00 PM EST

Duration:

October 2024 through January 2025

Time Off:

No long-term planned time off during the assignment

Availability:

This role requires availability on weekends and adherence to the specified schedule and training period.

• *Who You Are**

At arenaflex, you're more than just a seasonal employee – you're part of the team. We're looking for unique individuals who share our values and are passionate about delivering exceptional customer experiences. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.

• *Once You Work Your 'Season'**

You'll be eligible for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again. You'll also have access to opportunities for regular full-time roles when they become available.

• *Principal Responsibilities and Duties**

•

Answers and tracks telephone calls

within established department standards

Tracks all existing member calls

within the IKA database, ensuring that documentation is concise and factual

Responsible for fully understanding

all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)

Answer 'entry level' claims inquiries

•

Takes 'Over the Counter' (OTC) orders

for products and diabetic supplies

Understands and processes 'entry level' enrollment and disenrollment procedures

•

Enters prospective members

into our software database

Maintains appropriate current source documents and reference documents

•

Interacts professionally

with other employees, customers, and suppliers

Works effectively as a team contributor

on all assignments

Works independently

while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

As required, re-directs calls

to appropriate department

• *Customer Service**

•

Responsible for driving the arenaflex culture

through values and customer service standards

Accountable for outstanding customer service

to all external and internal contacts

Develops and maintains positive relationships

through effective and timely communication

Takes initiative and action

to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner

• *Education, Experience, and Required Skills**

•

Ability to read and interpret documents

and calculate figures and amounts

Strong typing skills

(40-60WPM)

Ability to manage all customer questions/issues

while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience

Must be self-driven

with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers

Ability to follow directions

and complete tasks accurately as well as accept supervisory input and constructive criticism

Ability to toggle between different systems

to gather information and provide updates

Excellent oral and written communication skills

, including good grammar, voice, and diction

Proficient in MS Office

, including basic computer and keyboarding skills

Excellent customer service skills

(friendly, courteous, and helpful)

High school diploma or general education degree (GED)

required

Minimum of six months to one-year related experience

required

An equivalent combination of education, training, and experience

• *What We Offer** •

100% remote work opportunity

•

Competitive hourly rate

•

Opportunities for career growth and development

•

Access to training and development programs

•

Collaborative and supportive work environment

•

Flexible scheduling to accommodate your needs

•

Opportunities for advancement to regular full-time roles

• *How to Apply** If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. [Apply Now](https://remote.thetodayupdate.com/register-candidate/) We look forward to hearing from you! Apply for this job Apply tot his job Apply To this Job