Experienced Customer Service Representative – Beverage Delivery Space
At arenaflex, we're on a mission to revolutionize the way people interact with our clients, and we're looking for a talented and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing world-class customer service to our residential and commercial clients, resolving their concerns, and exceeding their expectations.
About arenaflex
arenaflex is a well-established national brand in the beverage delivery space, committed to delivering exceptional customer experiences and innovative solutions to our clients. We're passionate about building strong relationships with our customers and creating a positive impact on their lives. Our team is driven by a shared vision of excellence, and we're looking for like-minded individuals to join us on this journey.
Job Summary
We're seeking an experienced Customer Service Representative to join our team on a contract basis for 4 months, with the potential for extension. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients, resolving their concerns, and exceeding their expectations. You'll work in a fast-paced environment, handling a high volume of calls, and providing creative solutions to resolve customer issues.
Responsibilities
As a Customer Service Representative, you'll be responsible for:
- Responding to incoming calls from existing residential and commercial clients, providing world-class customer service, and diagnosing customer needs and concerns
- Handling difficult customer calls in a courteous and professional manner
- Correctly entering information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
- Communicating company policies and providing creative approaches to resolve customer issues such as billing errors or service opportunities
- Displaying exceptional decision-making and problem-solving capabilities to take immediate action on all calls
- Achieving monthly sales/product education goals by making recommendations from our healthy hydration portfolio
- Using negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
- Primarily phone-based support
Qualifications
To be successful in this role, you'll need:
- A high school diploma, GED, or equivalent work experience
- Minimum of 1-year previous customer service and/or call center experience
- Previous experience with live chat and/or customer retention is a plus but not required
- Ability to thrive in a fast-paced environment
- Ability to display business maturity at all times and work efficiently without on-site supervision
Technical Qualifications and Requirements
To ensure you have the necessary technical skills to excel in this role, you'll need:
- A space in your home suitable for the installation of a Home Agent workstation
- A work environment free from distractions, including any background noise that impacts the customer experience
- A tidy work environment suitable for safekeeping of confidential and sensitive customer information
- Prior experience with setting up and troubleshooting remote workstations (i.e., computer, phone, modem, router, etc.)
- An internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only)
- Your computer must be directly connected to the router/modem via an Ethernet cable, as you cannot use a wireless (WIFI) connection
Call Volume
You can expect to handle a high volume of calls, typically 40-50 per day.
What We Offer
As a valued member of our team, you'll enjoy:
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible scheduling and remote work options
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume by clicking the "Apply Now" button below.
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Contact Us
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