Experienced Customer Service Team Lead – Property and Casualty Insurance (Remote – Georgia, US)
At arenaflex, we're dedicated to connecting top talent with the right opportunities through AI-driven job matching. As a leading Talent Matching Platform, we're committed to helping our clients succeed in a rapidly changing job market. We're excited to announce a unique opportunity for an experienced Customer Service Team Lead to join our partner company in Georgia, US. In this role, you'll have the chance to lead a high-performing team within a property and casualty insurance environment, providing exceptional customer service and driving team excellence.
About arenaflex and Our Partner Company
arenaflex is a cutting-edge Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities. Our AI-driven job matching technology ensures that our clients find the best candidates for their roles, and our partner companies benefit from a streamlined hiring process. arenaflex is committed to innovation, customer satisfaction, and employee development.
Job Summary
We're seeking an experienced Customer Service Team Lead to oversee day-to-day customer service operations, resolve escalated issues, and ensure team members have the tools and training to succeed. As a hands-on leader, you'll coach agents, monitor performance, and contribute to the overall effectiveness of the customer support function. This is a remote opportunity for a leader who thrives in a fast-paced, customer-first environment and is committed to developing team excellence.
Key Responsibilities
- Provide daily operational oversight and support to the customer service team - Respond to escalated customer calls and assist team members with resolution strategies - Monitor performance metrics including call times, breaks, and adherence to schedule - Deliver one-on-one coaching and conduct regular side-by-side evaluations - Support the onboarding and training of new hires to ensure role readiness - Lead by example in providing outstanding customer service - Assist with queue management by taking calls when necessary - Ensure compliance with internal procedures and insurance licensing requirements
Requirements
- High school diploma or equivalent required - Active Property and Casualty Producer License, or willingness to obtain it - At least 3 years of call center or 2 years of customer service experience - Proven ability to coach, mentor, and lead a team effectively - Strong written and verbal communication skills - Proficient in Microsoft Office, Outlook, and data entry systems - Bilingual in English and Spanish is a plus - Excellent soft skills including active listening, problem-solving, and professionalism - Comfortable multitasking between systems and applications during live calls - Must meet physical demands of a remote role with consistent phone and computer use - Commitment to complete pre-licensing requirements within designated timelines
Preferred Qualifications
- Experience in the property and casualty insurance industry - Knowledge of insurance licensing requirements and regulations - Familiarity with customer relationship management (CRM) software - Strong analytical and problem-solving skills - Ability to work in a fast-paced, dynamic environment
Benefits
- Health, Dental, and Vision Insurance - Paid Vacation and Disability Insurance - Employer-matching 401(k) program - Company-paid licensing courses and exams (loan forgiven after one year of service) - Fully remote position with flexible scheduling - Opportunities for professional growth and leadership development - Inclusive and collaborative work environment
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Team Lead, you'll have access to: - Regular training and development opportunities - Mentorship and coaching from experienced leaders - Opportunities for professional growth and advancement - A dynamic and supportive work environment
Work Environment and Company Culture
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer service and driving team excellence. We're committed to creating an inclusive and collaborative work environment that supports the growth and development of our employees.
Compensation and Perks
We offer a competitive salary and benefits package, including: - Health, Dental, and Vision Insurance - Paid Vacation and Disability Insurance - Employer-matching 401(k) program - Company-paid licensing courses and exams (loan forgiven after one year of service) - Fully remote position with flexible scheduling - Opportunities for professional growth and leadership development
How to Apply
If you're a motivated and experienced Customer Service Team Lead looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter through our online application portal. We look forward to reviewing your application and discussing this opportunity further.
arenaflex Hiring Process
Our hiring process is designed to be fair, unbiased, and based solely on qualifications and relevance to the job. We use AI-powered technology to screen and select the best candidates for each role. If you're selected for an interview, you'll have the opportunity to showcase your skills and experience in a virtual setting.
Conclusion
We're excited to offer this unique opportunity for an experienced Customer Service Team Lead to join our partner company in Georgia, US. If you're a motivated and results-driven leader who thrives in a fast-paced, customer-first environment, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to grow your career and make a meaningful impact in the property and casualty insurance industry. Apply now to join our team and start your journey with arenaflex! Apply for this job