Experienced Engagement Specialist - Sales / Customer Service Representative (Remote)
At arenaflex, we're on a mission to empower professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources. As a key member of our team, you'll play a vital role in connecting individuals with the resources they need to navigate their career transitions. We're seeking an experienced Engagement Specialist - Sales / Customer Service Representative to join our remote team in the USA.
About arenaflex
arenaflex is a global leader in human resources, empowering professionals and organizations to achieve their goals through innovative advisory services and talent solutions. With a team of over 12,000 professionals across 60+ countries and more than 50 years of experience, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide. As part of the Adecco Group, we're committed to creating a beautiful working world where everyone has the opportunity to thrive.
Key Accountabilities
As an Engagement Specialist - Sales / Customer Service Representative, you'll be responsible for:
- Demonstrating in-depth knowledge of all arenaflex programs, features, and benefits during phone calls with clients and individuals
- Providing professional and timely follow-up to all client and individual inquiries
- Managing individual expectations by clearly communicating next steps and timing
- Meeting and/or exceeding established engagement KPI metrics
- Adhering to established outreach protocols
- Accurately and properly documenting engagement efforts in our proprietary software, ORBIT
- Responding efficiently and accurately to calls, emails, and SMS, explaining possible solutions and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients as needed
- Utilizing software, databases, scripts, and tools appropriately
- Participating in training and other learning opportunities to expand knowledge of the company and position
- Adhering to all company policies and procedures
Essential Qualifications
To be successful in this role, you'll need:
- A high school diploma or equivalent
- Prior sales and customer service experience
- A professional and articulate voice
- The ability to work in a fast-paced environment with evolving business needs
- A set Monday-Friday schedule
- A home office that is noise and distraction-free
- A computer with a USB headset
- Internet with a wired Ethernet connection to PC/Laptop
- A LinkedIn profile
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- Experience in a similar role or industry
- Knowledge of human resources, career transition services, or related fields
- Strong communication and interpersonal skills
- Ability to work independently and as part of a remote team
- Proficiency in software, databases, and other tools relevant to the role
What We Offer
As an arenaflex team member, you'll enjoy:
- Growth opportunities within a global human resources leader
- Prioritization of learning and development to stay agile in an increasingly competitive business environment
- An open-minded and innovative work environment where people spark new ideas and explore alternatives
- A competitive hourly rate of $22.00
Work Environment and Company Culture
As a remote team member, you'll have the flexibility to work from the comfort of your own home office. Our company culture values innovation, collaboration, and continuous learning. We're committed to creating a beautiful working world where everyone has the opportunity to thrive.
Compensation and Benefits
* Hourly rate: $22.00
- Benefits: [Insert general information about benefits, such as health insurance, paid time off, etc.]
How to Apply
If you're a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Apply for this job We can't wait to hear from you! Apply for this job