Experienced Full Stack Customer Service Representative – Medicaid Member Support
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Remote Call Center Customer Service Representative, you'll play a vital role in supporting the Iowa Medicaid Program, providing critical support to applicants, beneficiaries, and enrollees.
About arenaflex
arenaflex is a company that values individuality and creativity, where our associates are empowered to make a real impact in the lives of our clients and the millions of people who count on us. With a commitment to exceptional outcomes, we deliver innovative solutions that drive results. Our culture is built on a foundation of respect, empathy, and a passion for excellence.
The Role
As a Remote Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests and status changes. You'll also maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
Key Responsibilities
* Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside within 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- Ability to adhere to a break and lunch schedule
- Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
What We Offer
* $18.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
- Paid holidays and paid time off (PTO) or vacation and/or sick time
Work Environment and Culture
* arenaflex is committed to creating a positive, employee-friendly culture where our associates can thrive both personally and professionally.
- Our team is passionate about delivering exceptional customer experiences and is dedicated to making a real impact in the lives of our clients and the millions of people who count on us.
- We value individuality and creativity, empowering our associates to make a real difference in the lives of our clients and the millions of people who count on us.
Compensation and Benefits
* The pay for this role is $18.00 per hour.
- arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply for the job now!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodation Request
If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also contact us at [insert phone number].
Vaccination Policy
arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job