Experienced Remote Call Center Customer Service Representative – Medicaid Member Support
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! arenaflex is seeking an experienced Remote Call Center Customer Service Representative to join our team in supporting the Medicaid Member Support program for the State of Iowa.
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, delivering exceptional outcomes for our clients and the millions of people who count on them. As a remote call center customer service representative, you'll be part of a culture that values individuality, creativity, and innovation.
The Role
As a Remote Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:
- Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately documenting enrollment requests and status changes
- Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
- Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
To succeed in this role, you'll need:
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside within 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- Ability to adhere to a break and lunch schedule
- Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
What We Offer
As a Remote Call Center Customer Service Representative at arenaflex, you'll enjoy:
- $18.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
Work Environment and Company Culture
arenaflex is committed to creating a positive, employee-friendly culture where individuality is noticed and valued every day. Our remote work environment allows you to work from the comfort of your own home, with the flexibility to balance your work and personal life. We're a team of people who challenge and inspire each other to be the best, and we're looking for someone who shares our passion for delivering exceptional customer experiences.
Compensation and Benefits
The pay for this role is $18.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodation Requests
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .
Health and Safety
arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
How to Apply
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now by clicking the link below: Apply for the job now! Don't miss out on this opportunity to join our team and make a real impact in the lives of our clients and their customers. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job