Experienced Customer Experience Assistant, Sales – Luxury Jewelry Retail

At arenaflex, we're passionate about creating a more transparent, sustainable, compassionate, and inclusive jewelry industry. As a Customer Experience Assistant, Sales, you'll play a vital role in delivering exceptional experiences for our customers, exceeding sales targets, and contributing to the growth and success of our luxury jewelry retail business.

About arenaflex

arenaflex is a leading e-commerce jeweler, dedicated to reinventing fine jewelry in a thoughtful and modern way. We're committed to creating jewelry that you can feel good about wearing, without compromising between quality and conscience. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross-departmental meetings, and celebrating our wins, big and small.

Responsibilities

As a Customer Experience Assistant, Sales, you'll be responsible for:

• Providing exceptional customer experiences, meeting and exceeding sales targets in a fast-paced environment
• Assisting customers in finding their best jewelry match from our luxury product line
• Utilizing sales strategies and forward-thinking problem-solving techniques to guide customers through multiple purchasing decisions
• Proactively greeting, checking-in, and assisting customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality
• Managing a high volume of incoming sales leads to attain individual and team goals and revenue targets
• Responding to online customer inquiries and providing sales assistance through live chats, phone calls, and email
• Developing and demonstrating product knowledge as it pertains to our diamonds, gemstones, and fine jewelry
• Conducting post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries
• Reviewing customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance
• Maintaining luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines
• Serving as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed
• Sending and receiving product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization

Requirements

To be successful in this role, you'll need:

• A passion for the customer and a drive to exceed goals
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet sales targets
• Strong product knowledge and ability to develop and demonstrate product knowledge
• Experience with an ERP or CRM system (bonus points if you have experience with our system)
• A bachelor's degree or equivalent (bonus points if you have a degree in a relevant field)
• A passion for socially and environmentally responsible organizations and products

Preferred Qualifications

* Experience in a sales or customer-facing role in a retail or e-commerce environment

• Knowledge of luxury jewelry and fine gemstones
• Experience with customer relationship management (CRM) software
• Familiarity with e-commerce platforms and online sales channels

What We Offer

At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development.

We offer

• Competitive compensation and benefits package, including medical, dental, and vision insurance, 401k match, and paid time off
• Opportunities for career growth and professional development, including training and education programs
• A diverse and inclusive work environment that values collaboration, respect, and encouragement
• A comprehensive benefits package, including mental wellness perks, employee discounts, and sales incentive programs
• A generous discount on our jewelry for employees and their families
• Opportunities to give back and volunteer in our local community

How to Apply

If you're passionate about delivering exceptional customer experiences and contributing to the growth and success of our luxury jewelry retail business, we encourage you to apply. Please submit your resume and cover letter, including a sentence about your favorite shape of diamond. We're excited to hear from you and learn more about your qualifications and experience.

Interview Process

The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders. We're committed to creating a fair and inclusive interview process that allows all candidates to showcase their skills and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and is committed to complying with all Federal, State, and local laws providing Equal Employment Opportunities. We welcome applications from diverse candidates and are committed to creating a work environment that is free of harassment or discrimination.

Accommodations

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [email protected]. We're committed to providing a fair and inclusive hiring process for all candidates. Apply for this job