Experienced Full Stack Customer Service Representative – Medicaid Member Support

At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a key member of our team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower governments and Fortune 100 companies to achieve their goals. With a strong commitment to excellence, we strive to create a positive, employee-friendly culture that fosters growth, learning, and collaboration. Our team is passionate about making a real impact, and we're looking for talented individuals like you to join us on this journey.

Job Summary

We're seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our customer service team, you'll be responsible for providing exceptional support to Medicaid members, answering inquiries, and resolving issues in a timely and professional manner. If you're a motivated, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Excellent typing and grammar skills

• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

* Competitive hourly rate of $18.00 per hour

• Paid training with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

At arenaflex, we value a positive, employee-friendly culture that fosters growth, learning, and collaboration. Our team is passionate about making a real impact, and we're committed to creating a work environment that supports your well-being and success. We offer a range of benefits and perks to support your physical, emotional, and financial well-being, including:

• A comprehensive benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
• A PerkSpot employee discount program, offering exclusive discounts on products and services
• A supportive and inclusive work environment that values diversity, equity, and inclusion
• Opportunities for career growth and professional development
• A collaborative and dynamic team environment that encourages innovation and creativity

How to Apply

If you're a motivated, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

arenaflex is committed to providing reasonable accommodations for individuals with disabilities. If you need an accommodation to apply for or compete for employment with arenaflex, please submit your request through our website or contact our HR department directly.

Pay Transparency Laws

arenaflex complies with pay transparency laws and provides a competitive hourly rate of $18.00 per hour. Actual salaries may vary based on various factors, including location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive based on business need.

Apply Now!

Don't miss this opportunity to join our team and make a real impact! Apply now through our website or by contacting our HR department directly. We look forward to hearing from you! Apply for this job