Experienced Full Stack Customer Service Representative – Medicaid Member Support
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our customer service team, you will be responsible for providing top-notch support to Medicaid members, answering their questions, resolving their issues, and ensuring they receive the best possible experience.
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We pride ourselves on creating exceptional outcomes for our clients and the millions of people who count on us. Our culture is built on the values of individuality, innovation, and teamwork, and we're committed to making a positive impact in the communities we serve.
The Role
As a Full Stack Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests and status changes, and entering application and enrollment information into a web-based computer system. You will also maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
Key Responsibilities
* Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside within 1 hour driving distance from Des Moines, IA
Essential Skills and Competencies
* Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent typing and grammar skills
- Ability to adhere to a break and lunch schedule
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
Preferred Qualifications
* Previous experience in a call center environment
- Knowledge of Medicaid programs and policies
- Experience working with diverse populations
- Bilingual or multilingual skills
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Full Stack Customer Service Representative, you will have access to:
- Paid training and onboarding program
- Ongoing coaching and feedback
- Opportunities for career advancement and professional growth
- Access to training and development programs
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
arenaflex is committed to creating a positive, employee-friendly culture that values individuality, innovation, and teamwork. Our work environment is dynamic, fast-paced, and collaborative, with a focus on delivering exceptional outcomes for our clients and the communities we serve.
Compensation, Perks, and Benefits
As a Full Stack Customer Service Representative, you will receive:
- $18.00 per hour pay rate (bi-weekly pay)
- Paid training with equipment provided
- Full-time schedule (40 hours a week)
- Career growth opportunities
- PerkSpot employee discount program
- Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
How to Apply
If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply for this job
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Individuals with Disabilities
arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation to apply for or compete for employment with arenaflex, please submit your request through our website or by contacting our HR department.
Vaccination Policy
arenaflex requires that all employees provide proof of vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job