Experienced Clinical Customer Service Representative – Nights & Weekend Shift (Remote, $15-$16/hour)

At arenaflex, we're dedicated to empowering individuals to live healthier and longer. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center. As a Clinical Customer Service Representative, you'll play a vital role in supporting our mission by providing exceptional customer service nationwide to our members.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about delivering exceptional healthcare solutions. With a strong commitment to customer satisfaction, we're constantly striving to improve our services and exceed our members' expectations. Our team is comprised of dedicated professionals who share a common goal: to make a positive impact on people's lives.

Job Summary

As a Clinical Customer Service Representative, you'll be responsible for providing exceptional customer service to our members by responding to their inquiries and providing information regarding all aspects of their association with arenaflex. You'll work in a fast-paced call center environment, handling a high volume of calls while maintaining a professional and courteous demeanor. This is a full-time, remote position that requires a stable connection to the internet and a designated work area with company-provided technology equipment.

Responsibilities

* Answer incoming calls in a professional, accurate, timely, and courteous manner

• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

* High school diploma or equivalent required

• Minimum of one year of experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships

• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

* Primarily sedentary, able to sit for long periods of time

• Ability to speak, see, and hear other personnel and/or objects
• Ability to communicate both in oral and written form
• Ability to travel within the facility
• Capable of using a telephone and computer keyboard
• Ability to lift up to 10 lbs

Environmental Conditions

* Work-from-home (WFH) environment

• arenaflex is an Equal Opportunity/Affirmative Action Employer
• All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal, or state law

Compensation and Benefits

* Starting pay at $15/hour with potential of $16/hour within the first year, plus merit

• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Seasonal workers and temporary employees: Starting pay at $15/hour

Why Join arenaflex?

* Opportunity to work in a dynamic and innovative company that's passionate about delivering exceptional healthcare solutions

• Collaborative and supportive work environment
• Comprehensive training and development programs to help you grow and succeed in your career
• Competitive compensation and benefits package
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" button below. Apply for this job We look forward to hearing from you! Apply for this job