Experienced Customer Support Associate – Work from Home – Wichita, KS

Are you a customer-centric individual with excellent communication skills, looking for a dynamic and rewarding work-from-home opportunity? Do you thrive in a fast-paced environment and enjoy helping others? Look no further! arenaflex is seeking an experienced Customer Support Associate to join our team in Wichita, KS. As a key member of our customer contact center, you will play a vital role in delivering exceptional customer experiences and driving business growth.

About arenaflex

arenaflex is a leading innovative customer contact center that offers a unique blend of fun, laid-back environment, and opportunities for personal and professional growth. We pride ourselves on being a launching point for our employees to advance on their career path. With a focus on customer satisfaction, we work with some of the best and most recognized companies in their industries, providing a platform for our team members to shine.

Position Description

As a Customer Support Associate, you will be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. Your primary duties will include:

• Qualifying callers for programs, products, or services
• Scheduling appointments
• Conducting insurance lead qualification
• Recruiting patients for medical studies
• Setting medical appointments
• Providing exceptional customer service and support
• Meeting and exceeding performance metrics and targets

Wage and Benefits

* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)

• Full-time and part-time opportunities available
• Remote work and training options
• Medical, dental, vision, STD, LTD, life, and AD&D benefits for full-time employees after 90-day probationary period
• 401(k) plan for full-time employees after 90-day probationary period
• PTO for full-time employees after 6 months of employment

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• High school diploma or GED
• Excellent verbal and written communication skills
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to demonstrate product knowledge once nesting period is complete
• Adaptability in a fast-changing environment
• Ownership of a computer at home that meets the minimum workstation requirements:

+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit/64-bit) or higher + RAM: 8GB or more

• Webcam
• High-speed internet access with download speed of at least 100 and upload speed of at least 10
• Quiet workspace with a dedicated desk
• Ability to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills
• Ability to work independently and as part of a team
• Proficiency in Google Chrome and Microsoft Office

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing opportunities for personal and professional growth. As a Customer Support Associate, you will have access to:

• Ongoing training and development programs
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a fun and laid-back environment that values work-life balance. Our team members enjoy a range of benefits, including:

• Flexible work arrangements
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Opportunities for career advancement and professional growth

How to Apply

If you are a motivated and customer-centric individual looking for a dynamic and rewarding work-from-home opportunity, apply now! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Please submit your application online, and we will review your qualifications and experience.

Apply Now

Apply for the job now! Apply for this job Apply for this job