Experienced Part-Time Customer Service Advisor – Remote Support Specialist
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others resolve issues? If so, we invite you to join arenaflex as a Part-Time Customer Service Advisor, Remote Support Specialist. As a valued member of our team, you will play a crucial role in providing top-notch support to our customers, ensuring their satisfaction and loyalty to arenaflex.
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. At arenaflex, we believe in fostering a culture where individuality is noticed and valued every day. We're passionate about technology and strive to make a positive impact on our customers' lives.
Job Summary
As a Part-Time Customer Service Advisor, Remote Support Specialist, you will be responsible for handling high-volume calls from customers with inquiries about their recent purchases. You will assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs. Your problem-solving skills will be put to the test as you find quick solutions and resolve any issues that may arise. You will also have the opportunity to de-escalate frustrated customers with empathy and professionalism.
Key Responsibilities
- Handle inbound calls from customers with inquiries about their recent purchases - Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs - Use your problem-solving skills to find quick solutions and resolve any issues - Help de-escalate frustrated customers with empathy and professionalism - Occasionally assist with upselling or cross-selling when appropriate and necessary
Who We're Looking For
We're seeking a compassionate and patient individual with excellent communication and soft skills. Strong problem-solving abilities and a knack for de-escalating upset customers are essential. Experience in customer service or call centers is a plus, but not required – training will be provided. If you thrive in a high-volume, fast-paced environment and are passionate about delivering exceptional customer experiences, we want to hear from you!
Why You'll Love Working With Us
- Remote work: Enjoy the flexibility of working from home in your secured workspace - Bonuses: Performance-based bonus incentives to reward your hard work and success - Supportive Team Environment: Work with people who have your back
Requirements
- 18 years or older - High School Diploma or GED - Be able to successfully pass a criminal background check - Have at least six months experience in customer service - Have high-speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection) - Ability to accurately type at least 30 WPM - Have a secured workspace with a door that is only accessible to you during work hours - Familiarity with iOS and/or macOS, or comparable technology, is preferred - Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th - Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day) - Work at least 16 hours per week, working no more than 29 hours per week - Reside in one of our US hiring zones
We are NOT currently hiring in the following geographies:
- States: AK, CA, HI, MA, IL, MT & NY - Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD- Montgomery County, WA- Seattle, CO-Denver
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for People with Disabilities
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .
Health and Safety
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
Expected Salary
$17.31 per hour
Location
USA
Apply Now!
Ready to take the next step in your career? Apply today and join a team that's as passionate about technology as you are! Apply for this job