Experienced Full Stack Customer Support Associate – Bilingual Ukrainian (arenaflex Starlink)
At arenaflex, we're revolutionizing the way people connect with the world around them. Our innovative satellite constellation, arenaflex Starlink, is poised to deliver low-latency broadband internet to every corner of the globe. As a key member of our arenaflex Starlink Customer Support team, you'll be the face of our brand to our customers, ensuring they have an exceptional experience with our cutting-edge technology.
About arenaflex
arenaflex is a pioneering space technology company that's pushing the boundaries of what's possible. Founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not, arenaflex is actively developing the technologies to make this possible. With a focus on innovation, collaboration, and a passion for exploration, we're creating a new era of space travel and communication.
Job Summary
As an Experienced Full Stack Customer Support Associate, you'll be responsible for providing top-notch support to our customers, resolving issues, and ensuring their overall experience with arenaflex Starlink is exceptional. You'll be part of a dynamic team that's passionate about delivering world-class support and driving customer satisfaction.
Responsibilities
* Triage and resolve customer issues across multiple channels (digital, voice, etc.)
- Provide technical support to customers using hardware, software, and network expertise
- Surface product, process, and training issues by pairing quantitative and qualitative methods
- Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
- Create and maintain an internal knowledge base and help center collateral
- Work closely with the customer support team to ensure seamless communication and issue resolution
Key Qualifications
* High school diploma or equivalency certificate
- 1+ years of experience in a front-line customer support role
- Fluent in English and Ukrainian
- Excellent problem-solving and sleuthing skills
- Excellent written and verbal communication skills
- Excellent empathy, active listening, and resiliency skills
- Strong attention to detail and time management skills
- Willingness and ability to flex weekend and night shift hours as needed to support our growth
Preferred Skills and Experience
* Experience in a training, learning and development, analytics, service design, vendor management, or content management role
- Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
- Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
- Experience working in a customer-facing role, preferably in a technical support environment
Additional Requirements
* Must be available to work scheduled shifts, including holidays
- Must be available to work overtime hours and/or weekends as needed
- This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
- After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:
+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST
Compensation and Benefits
* Pay range: $24.00/hour (Level 1), $25.00/hour (Level 2), $27.00/hour (Level 3)
- Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience
- Comprehensive medical, vision, and dental coverage
- Access to a 401(k) retirement plan
- Short and long-term disability insurance
- Life insurance
- Paid parental leave
- Various other discounts and perks
- Accrue 3 weeks of paid vacation and be eligible for 10 or more paid holidays per year
ITAR Requirements
* To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer; employment with arenaflex is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
How to Apply
If you're passionate about delivering exceptional customer support and are excited about the opportunity to join a dynamic team at the forefront of space technology, apply now! Apply for this job