Experienced Full Stack Customer Service Representative – Medicaid Member Support
Join arenaflex, a leading provider of mission-critical services and solutions, and become a part of a dynamic team that delivers exceptional outcomes for our clients and the millions of people who count on them.
About arenaflex
arenaflex is a company that values individuality and creativity, where our associates can personally thrive, make a difference, and be part of a culture that appreciates new ideas and ways of thinking. With a strong presence in the industry, we deliver services and solutions on behalf of Fortune 100 companies and over 500 governments. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry.
Job Summary
We are seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our customer service team, you will be responsible for providing exceptional support to Medicaid members, answering their inquiries, and resolving their issues in a timely and professional manner. If you have a passion for delivering outstanding customer service, are a team player, and are looking for a challenging and rewarding role, we encourage you to apply.
Key Responsibilities
* Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside within 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
What We Offer
* $18.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
- Paid holidays and paid time off (PTO) or vacation and/or sick time
Work Environment and Culture
* arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- We value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible.
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through the link below. Apply for the job now! Apply for this job Apply for this job