Experienced Full Stack Customer Service Representative – Pet & Casualty Insurance Sales

At arenaflex, we're on a mission to revolutionize the way people interact with pet insurance companies. As a remote Customer Service Representative for our Pet & Casualty Insurance Sales team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth. If you're a motivated and results-driven individual with a passion for sales and customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the pet insurance industry. Our team of experts is dedicated to helping pet parents navigate the complexities of pet insurance and providing them with the best possible experience. We're committed to excellence, innovation, and customer satisfaction, and we're looking for talented individuals like you to join our team.

Job Description

As a remote Customer Service Representative for our Pet & Casualty Insurance Sales team, you'll be responsible for managing inbound email, chat, and phone inquiries from pet parents to sell pet insurance policies. You'll work closely with our clients to provide solutions for their pet insurance needs, manage and optimize inbound calls and leads, and improve customer retention by problem-solving, educating, and providing a WOW! experience for our customers.

Key Responsibilities

* Manage inbound email, chat, and phone inquiries from pet parents for the purpose of selling pet insurance policies.

• Manage time and other resources to ensure sales goals are met consistently.
• Handle all interactions promptly and effectively to minimize wait times.
• Build rapport with potential customers to reinforce the value of arenaflex's brand and our pet insurance products.
• Build strong knowledge of products and services offered.
• Collaborate with our team to identify and address customer needs and concerns.
• Develop and implement strategies to improve customer satisfaction and retention.
• Meet or exceed sales targets and performance metrics.

Essential Business Experience and Technical Skills

* High school diploma or GED

• 2+ years of sales experience
• Proven attendance reliability
• Flexible schedule requirements, with the ability to work evenings and weekends
• Current active resident property and casualty insurance license (General P&C, not Personal Lines) in a minimum of 35 states, but preferably all 50 + D.C.
• Licenses must remain active throughout the duration of the assignment

Preferred Qualifications

* Proven sales success within an inbound service environment, preferably a direct sales environment

• Insurance industry sales experience
• Service industry and/or Contact Center experience
• Ability to operate in a fast-paced, multi-tasking environment with deadlines
• Strong written, verbal, interpersonal, and phone communication skills
• Excellent tracking, follow-up, negotiating, and relationship building skills
• Demonstrated ability to consistently overcome objections
• Articulate, professional, and possesses a strong quality sales mindset with attention to detail
• Proven history of adherence to corporate policies, procedures, and guidelines
• Strong computer background using MS Word, Excel, and Internet

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a remote Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your sales and customer service skills
• Regular feedback and coaching to help you achieve your goals
• Opportunities for career advancement and professional growth
• A dynamic and supportive team environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. As a remote Customer Service Representative, you'll have the freedom to work from anywhere, at any time, as long as you meet your performance metrics and deadlines. Our company culture is built on a foundation of excellence, innovation, and customer satisfaction, and we're committed to creating a positive and inclusive work environment for all our employees.

Compensation, Perks, and Benefits

As a remote Customer Service Representative for arenaflex, you'll enjoy a competitive compensation package, including:

• $20 per hour pay rate
• Opportunities for bonuses and commissions
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible scheduling and remote work options

How to Apply

If you're a motivated and results-driven individual with a passion for sales and customer service, we want to hear from you! Apply now to join our team as a remote Customer Service Representative for our Pet & Casualty Insurance Sales team. Apply for this job