Experienced Patient Care Customer Service Representative - Work From Home Opportunity

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we encourage you to apply for the Experienced Patient Care Customer Service Representative position at arenaflex, a national leader in providing high-quality medical products and services to patients across the country.

About arenaflex

arenaflex is a company that truly cares about its patients and employees. We are committed to empowering patients to manage their health and treatment at home, and we strive to provide the highest level of customer care through our dedicated team of professionals. With hundreds of locations across 45 states, we offer a wide range of medical products and services, including ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment.

Job Summary

We are seeking a highly motivated and customer-focused Patient Care Customer Service Representative to join our team in Murray, KY. As a Patient Care Customer Service Representative, you will be responsible for contacting patients to discuss their medical equipment needs, taking orders, verifying patient information, and placing orders in a timely manner. This is a work-from-home opportunity, and you will have the flexibility to work from the comfort of your own home after completing our in-office training program and meeting expectations with management approval.

Key Responsibilities

* Accurately transcribe patient profiles over the phone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our Online Pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Essential Qualifications

* High school diploma or GED equivalent

• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both oral and written, with physicians, location employees, and patients
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of insurance policies and requirements
• Knowledge of medical billing practices and of billing reimbursement
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking and attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications

* Bachelor's degree in a related field

• Experience working in a call center or customer service environment
• Knowledge of Microsoft applications, including Word, Excel, PowerPoint, Publisher, Access, etc.
• Understanding of home medical equipment and supplies

Work Environment

* Work from home after completing our in-office training program and meeting expectations with management approval

• Mon-Fri, 8-hour scheduled shift within 7am-7pm
• Office environment

Benefits

* Generous paid time off and paid holidays

• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and empowered to succeed. Apply for this job